First the good: the staff were helpful on arrival and looked after my case for me until check-in time. And although they seemed busy they stayed to help me with the self check-in screen. The room was clean and no mould in the bathroon. Not keen on the room lighting, there are no ceiling lights only white uplights, which are stark and leave the door area in darkness. The bathroom did have lots of drain flies in it though which was pretty gross! I was ready for bed when I realised as I had to be up at 4.30AM, otherwise I would have asked to switch rooms. I told reception the next day and they assured me it would be dealt with, and when I complained to customer services I received an apology and a goodwill partial refund. I think this was an isolated incident - drain flies can happen in clean places, and are hard to control but otherwise harmless. I will stay at Premier Inn again, not sure if it'll be this one...
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