Trouvez les meilleurs hôtels à Billesley

« Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks! »

« Tout va bien sauf pour le check-in. L'hôtel a insisté que les chambres n'avaient pas été payées à l'avance et que pour avoir accès je devrais payer au bureau J'ai donc payé deux fois pour la même réservation. J'ai essayé la ligne de plaintes de Premier Inns mais finit dans une chasse de goose sauvage sans fin et pas d'aide.  »

« 7 stars of service. The front desk, in particular. Wishing you beautiful and sustainable business for many, many years to come ❤️ »

« La chambre est très propre et la salle de bains n'a aucun goût. Le couple est très enthousiaste et peut communiquer en chinois. Le petit-déjeuner est fait maintenant, très délicieux. La taille de la chambre et les installations satisfont entièrement aux besoins de logement. Le jardin devant la porte peut être stationné, il y a environ 5 places de voiture. A côté est la station-service. À l'heure d'arriver, c'est la première chambre à la station-service, ne pas passer. Il faut marcher 10 minutes à pied du centre-ville. Un bon parking peut être fait en ville. Les escaliers sont un peu étroits, mais le patron est très enthousiaste pour l'aide de la valise, et il ne se sent pas mal. »

« 房間舒適，而且有一個微波爐，可以加熱食物。鑰匙盒不大好用，我們着急了很長時間，但是房主很耐心，在取鑰匙的盒子需要同時按兩個按鈕 »