Premier Inn Birkenhead Town Centre

Service exceptionnel Le personnel était très accueillant, serviable et amusant! Bon emplacement pour explorer Liverpool Normes élevées, chambres très bonnes Nourriture très bonne Bière bonne et bien entretenue et servie Je reviendrais si dans la région!

I had booked 2 rooms for my family in Birkenhead as we were catching the night ferry so needed a place to rest and freshen up before catching the ferry. We had driven all the way up from Cornwall. I had emailed days beforehand to say that we were not staying the night but simply rest and freshen up and could we get an early check in, nobody replied to this email. Unfortunately there were a couple of crashes on the M5 so we did not get to the hotel until 3pm. When we checked in the lady said our rooms might not be ready, she went and talked to her colleague and then said the last 2 rooms have just been done and checked me in on the self service kiosk. The rooms were not together, not even on the same floor. This was highly inconvenient for us as we are one unit and have bags to share between us with small children. I didn't think it was even worth complaining as the woman rushed me out of reception and had already said we had the last 2 rooms, probably to stop me complaining as I'd clearly already emailed detailed we were 2 family needing 2 rooms. When I entered the room there was only 1 double bed and 1 single bed - i booked a family room it should be a double bed and 2 singles. We were that tired my daughters said don't bother complaining we will make do and share the single bed. The room is tired and dirty looking, we were so tired we just got straight into the bed and slept, woke up a few hours later to my son in the double bed next to me asking what was this stain in his side of the bed, a big brown stain! And another one beside it, the bedding looked like it hadn't been changed! It was dirty! The towels didn't smell fresh it smelt of deodorant and my husband is his room had stains on his bedding too as well as only 1 single bed instead of the 2 so our two sons had to share, absolutely been given the 2 worst rooms in the hotel and they hadn't even been cleaned properly. I paid for 2 family rooms and didn't get them, I know we weren't staying overnight but I paid full price for these rooms and expect them same level of cleanliness and customer service no matter how long I'm in that building, to wake and find a stain as big as that in the bed, it's revolting and no way the cleaner wouldn't have seen that if they actually changed the bed, I have photos of all the stains and dirt. I'm disgusted and our experience was not what we're used to as this hotel as we have stayed many time before in order to get the night ferry. We stayed up until 9pm and were quite frankly relieved to get out of those rooms. I feel robbed that I paid over £120 to stay half a day in such dirty rooms.

My 14 year old son and I had tickets to Anfield for the first time but unfortunately another hotel through another booking site had let us down. Extremely last minute we were able to book a room at the Premier Inn, Birkenhead. All the staff were fantastic but I'd like to especially call out Stacey who was exceptional. We were made to feel warmly welcome and were also advised of local travel tips to get to the ground which were invaluable. Highly recommend.

Avoid this hotel absolute rip off (other Premier Inn's and Travelodges are more reasonable in the area) No opening windows, hard lumpy beds, expensive car park (other Premier Inn/travelodge locally are free) Food cooked in hotel smells awful especially there breakfasts, rooms smell musty

As always with Premier Inn the room was clean and comfortable. Breakfast and evening meals great. Special mention for the staff on Sunday and Monday evenings (27th & 28th October 2024, Jane, Caitlin and Kieron if the notice board was correct) , very friendly, polite and efficient.

Lovely place to stay very clean easy to get to and very handy for central Liverpool.we were there for a family party in Birkenhead arrived early but the staff were very accommodating and helpful advising us on how to get into Liverpool an arriving back late afternoon what a welcome from Stacey on reception she got us booked in and showed genuine interest in us as a family wonderful banter as I’ve said the hotel was spot on plenty of parking lovely welcome rooms clean and plenty of space very comfortable and quiet, breakfast next morning was good would recommend this hotel.