Évaluations de Novotel Birmingham Centre

Réponse de l'établissement: Dear Guest, Thank you for your feedback. We apologize for the issues you experienced with the Wi-Fi connection and the parking space. We understand how important these aspects are for a comfortable stay. Your comments will be shared with our team as we look into potential improvements. We appreciate your suggestions and hope to have the opportunity to provide you with a better experience in the future.SincerelyGeorge FFront Office manager

Réponse de l'établissement: Dear Victoria, Thank you for your feedback and for choosing to stay with us again. We’re glad to hear that everything else was great, but we sincerely apologize for the issues you encountered with the bathroom cleanliness and hot water. This is certainly not the standard we strive for, and we appreciate you bringing it to our attention.We will share your comments with our housekeeping and maintenance teams to ensure these areas are addressed promptly. We truly value your loyalty and hope to provide you with a flawless experience on your next visit.Thank you again for sharing your thoughts, and we look forward to welcoming you back soon.Best regards,George FFront Office Manager

Réponse de l'établissement: Dear Guest, Thank you for your fantastic review! We're thrilled to hear you enjoyed our location, clean rooms, and especially our customer service. Our reception team will be delighted to hear your kind words about their friendliness and dedication. We can't wait to welcome you back on your next trip to Birmingham!Best regards,George FFront Office Manager

Réponse de l'établissement: Dear Guest, Thank you for your feedback! We're glad you enjoyed our great location and found the parking convenient. We appreciate your advice on arriving early or pre-booking to secure a space.We're also pleased to hear that you found the rooms clean and functional, though we're sorry to learn about the TV issue. We'll look into the problem with the BBC channels.It’s great to know that our hotel is one of the best options for Utilita Arena, and we look forward to welcoming you back on your next visit!Sincerely George FratiloiuFront Office Manager

Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel lovely and the location perfect.We appreciate your kind words about our helpful reception team. It's our priority to assist guests in any way we can to ensure a comfortable stay. We apologize for any inconvenience with the originally booked apartment and are glad we could provide you with a suitable alternative.Regarding the parking issue, we're pleased that our team was able to offer a solution with the parking place just behind the hotel at a reasonable rate. We understand the importance of convenient parking for our guests, and we appreciate your understanding.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another positive experience in the future.Sincerely George FFront Office Manager

Réponse de l'établissement: Dear Guest, Thank you for sharing your experience. We're pleased to know that despite the party and loud music, it concluded at a reasonable time, allowing you to get a good night's sleep.We appreciate your understanding and look forward to having you stay with us again.Best regards,George FratiloiuFront Office Manager

Réponse de l'établissement: Dear Guest, Thank you for your review! We're delighted to hear that you had a very good experience at our hotel. It's great to know that you found our location to be convenient and that you enjoyed our clean accommodations. We're thrilled that you also liked our breakfast offerings.Your feedback means a lot to us, and we're glad that we could provide you with a positive experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, George FFront Office Manager

Réponse de l'établissement: Dear Matchylok , Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a friendly and pleasant experience during your stay. Your kind words about our friendly arrangements and attitude are truly appreciated.It's wonderful to know that you would give priority to our hotel for future visits to Birmingham. We look forward to welcoming you back and ensuring that your next stay is just as enjoyable as the first.If there's anything specific you loved about your visit or if there are ways we can make your next stay even more memorable, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to host you again!Best regards,George FratiloiuFront Office Manager

Réponse de l'établissement: Dear Guest, Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations, and we would truly appreciate understanding more about what may have impacted your stay. Your insights are valuable to us, and we would love the opportunity to address any concerns. Please feel free to reach out directly if there’s anything specific you’d like to share.Warm regards,George FFront Office Manager

Réponse de l'établissement: Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you had a brilliant experience with our staff and found them to be very attentive and friendly. Providing exceptional service is at the core of what we do, and it's always rewarding to receive such positive feedback.We greatly appreciate your recognition of our team's efforts, and we'll be sure to pass along your compliments. It's guests like you that motivate us to continually strive for excellence in everything we do.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,George FratiloiuFront office Manager

Réponse de l'établissement: Dear Khan , Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be good and appreciated the efforts of our staff in providing decent service.However, we apologize for the inconvenience you experienced with the car parking system. We understand how frustrating it can be to face issues with parking validation, and we sincerely apologize for any inconvenience caused. Rest assured, we will investigate this matter further and work on improving the parking process to ensure a smoother experience for our guests.Your feedback is valuable to us as it helps us identify areas for improvement, and we appreciate your understanding and patience in reporting the issue to our reception. We will take your comments seriously and use them to enhance our customer service and overall guest experience.Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to serving you better during your next visit.Sincerely, George FratiloiuFront Office Manager