Ibis Styles Birmingham Hagley Road

Business trip and was comfortable. Could do with extra pillows though. A really nice breakfast was included for us which we both enjoyed. Nice selection of items available and friendly team at breakfast serving guests. Overall a pleasant stay

Avoid avoid avoid, hotel says closed but is actually a migrant hotel. On arrival a security guard flew out and prevented us entering. were then threatened by a group and told the hotel was closed. Ibis should be ashamed this was once a lovely hotel.

Absolutely disappointed and upset. My husband and myself stayed at this hotel alot during the start of our long distance relationship and decided to stay here for the night of our wedding reception in the UK (Married abroad) Sadly they cancelled a week before the event with no reason or explanation and are uncontactable. We keep trying to contact and email but no one is getting back to us. AVOID THIS HOTEL. Truly upset and devastated.

Booked this hotel 6 months ago via *********** for my wife, son, his wife and myself. We were going to see Bruce Springsteen at Villa Park. I paid the £250 in full. Two days before our scheduled arrival I received the email below. Unfortunately, ibis Styles Birmingham Hagley Road informed us that they can no longer accommodate you due to closure . *********** sincerely apologizes for the inconvenience and distress that this matter has brought to you  I have tried to contact the hotel, only to get an answer machine. This has left me and my family with no accommodation as many people will be attending the concert and the test match is on, everywhere is full This is a disgrace, spoilt our trip and is totally unprofessional. I urge you NOT to use this hotel.

Hotel booking cancelled without any notice by email despite having booked months ago. Apparently the hotel has been closed for refurbishment, now left having to figure out how to get a refund. The way this has been handled has been very poor and would not give me any confidence that any other booking with this hotel group was secure even though confirmed.

On 14 June I checked-in online from a link sent in an email from IBIS. I arrived at the hotel on 15 June for my booked stay and the front door was locked with a sign appended to it saying "Hotel Closed". I went in through the back door and found various members of staff more shocked than I was as they turned up for work to find that they had lost their jobs. There were no systems available to check what was going on. When I checked my email I found an email notifying me that my stay (that I had already checked in for) had been cancelled. Yes, things happen, but at least provide better communication for customers.