Bitez Garden Life

Otele girer girmez sorunlar başladı, tr.trip.com dan iki yetişkin iki çocuk bilgisiyle rezervasyon yaptırmama rağmen otele girerken resepsiyonda sadece yetişkin bilgilerinin kendilerine geldiğini çocuk bilgisi olmadığını extra 8 bin tl civarında ücret daha ödememiz gerektiği söylendi. İtiraz ettik tr.trip.com daki rezervasyon bilgilerimizi gösterdik kabul etmediler rezervasyonu nerden yaptıysak oranın yetkilileri ile görüşmemiz istendi, tr.trip.com da maalesef bir yetkiliye çağrı merkezine ulaşamadık yurt dışı bağlantılı muhatap kimse yok, sonra sizi mağdur etmeyelim dediler ve normalde iki yetişkin ve çocuklu oda rezervasyonumuz varken bizi iki kişilik odaya yerleştirdiler, oda ufak ilave çocuk için bir ranza koydular koydukları ranza da kırık çıktı, duş alıcaz suyu açıyoruz sıcak su yok, onu da bırakın su yok, su akıyor bir süre sonra gidiyor, o yüzden tedarikli olun yanınızda pet şişe su taşıyın duş alabilmek için sabunlu köpüklü bekliyorsunuz 1 dk sonra yine geliyor sonra tekrar kesiliyor, su sorunu arıza var 2 saat içinde çözücez dediler iki gün geçti çözülmedi, kırık ranza yerine sağlam ranza bulamadılar sonra sağlam ranza diye getirdikleri de yamuk yumuk bir yatak çıktı.Oda ile ilgili şikayetlerimizi sürekli ilettikten 2 gün sonra bizi başta rezervasyonumuzu yaptığımız çocuklu odaya aldılar, sıcak su yine yoktu ama Allahtan ılıktı, bu otelin özelliği duşa girerken dua ediyorsunuz bu sefer sıcak su gelsin su aksın diye, yemekler ise tam bir felaket tavuktan ve köfteden tiksinti gelebilir, o derece kötü pişirilmiş ve lezzetsiz diğer garnitürlerin hepsi aynı, içecekler ise sulu asitli birşey, hergün aynı garnitürler çıkıyor, bol bol salata yeyeceğiniz bir hotel, temiz ve hijyen konusunda da hotel zayıf, özellikle ortak kullanım tuvaletler çok kötü, her gün yeni bir sorun yaşayıp bunları çözmekle uğraşmak istiyorsanız tatilinizde Bitez garden life hotel tam size göre, hotelin en iyi yanı personelleri, size yardım etmek için uğraşıyorlar ama yönetimi ve idaresi o kadar kötü ki onların da ellerinden birşey gelmiyor, işletme sahibi her gün otelin önüne siyah elektrikli mercedesini çekip gösteriş yapacağınıza şu hotelle biraz ilgilenin, ağaçlık yeşillik içerisinde bir hotel ancak ilgisizlik ve yönetimsizlikten son derece kötü bir hotele dönüşmüş durumda aquaparkı var ama aquaparkın başında duran bir görevli cankurtaran yok, çocuklar kendileri kayıyor hızlı ve şiddetli kayışlarda sürekli sizin çocuğunuzu takip etmeniz gerekiyor Allaha emanetlik bir durum yani genel itibarıyla 7 puanı hak etmeyene vasatın da vasatı bir hotel şiddetle tavsiye edilmez

Be prepared for a lengthy review. From the pictures on the website, the Hotel and grounds look very appealing. The grounds were, very, but unfortunately, that's where it ends. If they put as much care and effort into the accommodation and food as they do the gardens, it would be lovely. On arrival at past 10 at night, we were told there was no standard room for us which we booked so were given alternative accommodation for the night and had to return to reception the next day. (Unlike some hotels, late comers are usually left a snack if having missed dinner, but was told the kitchens were closed.) But, the bar was open, which was good. There was another couple that had been on the same flight and transfer with us, and their story was the same, no Standard Room so both parties were given a family room for the night. As arranged, we went back to reception the next day and was told again, they had no standard room for either of us but could stay in the rooms we had. Of course, we made sure there wasn't going to be any extra costs, which we were advised there wouldn't be. Bitez, is beautiful outside of the hotel. Beautiful beaches and sea front, and restaurants offering sun loungers free of charge, hoping that you would purchase any refreshments from them, all fairly priced. Most of the restaurateurs spoke good English. Inside the hotel, the rooms are very dated and they are not cleaned very well, if at all! The food was awful, catering mainly for Turkish and European visitors. There was no fruit available for breakfast, but chips were. There was fresh omelette on one of the 7 days we were there. They had no English tea and more often than not, the coffee machine would be broken but when it wasn't, the coffee was thick and horrible. The main meals of lunch and dinner were always some version of Chicken and Rice and was variably, only warm or cold. Met some lovely people at the hotel which made the holiday as good as it was. Eating outside of the Hotel is a must. Elvis's bar round the corner for a delicious steak and Sultans on the beach for delicious Sea Bass. The boat trips were amazing, visiting 5 little islands, and jumping of the boat into the sea. Out of 6 people, 5 of us had dodgy tummies, some suffered more than others, lasting many days. It was on the Monday, when we were due to go home on the Wednesday, that the Hotel Receptionist came knocking on our door at about 7.30pm saying we had to get out of our rooms immediately as they were needed because they were family rooms. To cut a long story short, we were accused of being Liars about there being no extra charge for the rooms, we were going to be charged an extra £100 per day for the rooms. We said we weren't going to pay, we were told that we would not be able to leave the hotel if we didn't pay. When asked how they could do that, we were told the police would be involved! I managed to get in touch with Easy Jet as felt we were being bullied in this situation, they were brilliant. (Eas

I had a whole week in Bitez Garden Life with a package deal with Easyjet, transfer and hotel. The rooms are suitable for families but if all the beds are out it becmes a little small. Also the rooms could do with a little updating, all it was ok as the room was kept clean and the shower worked. The surrounding garden is beautiful bye the way and well kept. But if you come to Bitez Garden Life you will not spent that much time in your room as sitting next to the pool is much more interesting. Or going to the Private part of beach the hotel has to offer. I absolutely loved the food, could not get enough of it. I would go back one day and loved it! Entertainment was ok but when I was there it was more Turkish orientated.