The Royal Alexandra Hotel by Compass Hospitality

My husband and I stayed at this hotel a few years ago and found it pleasant and in a good location we booked again due to this however this time around our stay was completely the opposite we checked in at 3 pm on a Friday for 2 nights - within an hour of being there I was looking online to move to another hotel as there wasn’t another room we could move to - the room was absolutely freezing after going back to reception to enquire about the heating we were told that they don’t heat the back of the hotel in the week I asked if it would be on soon as it was a weekend we were told that it’s normally around 18.30 and we were given a small fan heater at 19.45 the heating still hadn’t come on after going back to reception I was told that she would have to leave a note ?? while I was waiting for the lift she came out of reception someone had left the main door open and she said “people complain they’re cold but they still leave doors open “ the room itself had only a small shelf’s at the side of the bed and no others at all so we had to store most of our toiletries on our suitcase the window blinds didn’t fit properly and left a gap at the side there was also no storage in the bathroom so our toiletries had to stay in the bag on the floor the toilet was wobbly and shifted when moving unfortunately we didn’t think to bring a screwdriver to secure it and most of all we couldn’t have a shower as the water was scalding hot I spent 10 minutes trying to regulate it then my husband tried we left it to get cooler but that didn’t happen all-in-all around 30 minutes trying to cool the shower down enough to have one and come out unharmed I was ready then to throw in the towel and leave by sat evening there was still no heating luckily we spent most of our weekend out of the room as planned but it was still the worst stay I have ever had in Blackpool there is definitely NOTHING royal about this hotel at all !!!

Alri Avoid this place like the plague (which, judging by the mould, may already live here). My partner and I wanted a relaxing October half-term break in Blackpool — instead, we got a horror movie filmed in peeling wallpaper and damp. The photos online must’ve been taken in a parallel universe. In reality? Mouldy furniture, bird droppings on the window, wallpaper hanging on for dear life, and a TV that last worked when dial-up internet was still a thing. The shower? A polite drizzle — and only warm if you run the tap and perform a small prayer ritual first. The toilet took an age to flush, rust covered everything metal, and the whole place smelled like disappointment. I complained to reception — the response was a heartfelt “Oh right,” followed by being told to book somewhere else. Even they knew it was a lost cause. Tiles missing on the steps (a lovely trip hazard), staff with all the enthusiasm of a damp sponge, and a hole in the ceiling on the third floor to really complete the experience. Breakfast was “continental,” if by continental you mean “bread exists.” We went elsewhere after that. The only saving grace was the manager, who actually tried to help. But honestly, if you value your sanity, go to the Ruskin across the road. Trust me — even The Twits would’ve checked out early.

Disappointing, the rooms we got were definitely nothing like the ones advertised. Upon arrival we checked in to be told we had to pay a £50 deposit for room yet there was no mention of this upon booking, paid the money and went to our rooms only to fine the very poor and shabby room. We booked a double and not the standard but the next one up to find that it was one of the tiniest rooms we've ever stayed in . The double bed was pushed up to the wall at one side giving just enough room to walk down the other side. We then decided to check the bed as the room wasn't the cleanest or in the best condition , this then flagged up that the bed base was broken and had MDF boards on both parts of the base and they weren't fastened together either . The wardrobe rocked from side to side when opened and the drawers were the same and also dirty inside so wouldn't put our things in either. We decided to try and make the most of it as we're told we couldn't change rooms due to being fully booked. This was when we noticed that there were also refugees in the hotel. The hotel.advertises a 24hr bar with entertainment on an evening, both evenings the bar was closed and drinks could only be purchased from the reception which we did after she told us we would have to wait 10 minutes because she was the only staff member on and had other things to do first ( I know not her fault and she shouldn't have been on her own at night time ). Breakfast was ok but not fantastic very basic and some of the pastries on offer were very dry and a bit stale like they had been left out or left over from previous day. Before we checked out we went to strip the bed as we always do when we go away and what a big mistake that was , we found numerous dirty stains on the mattress that looked like blood and this was on both sides , this made us feel quite ill that we had actually slept in that bed that ahoukd in all honesty be burned. When we checked out we weren't asked if we'd had a good stay so I purposely told the girl on reception about the state of the bed ro which she just smiled and said "ok" nit the response i would have expected but thats the one we got. Would we stay here again , absolutely not . This is definitely a case of false advertising.

A lads overnight stay .check in not till 3 but we were able to leave bags ..india the receptionist was great friendly and approachable..we had 8 rooms .no one at all had any faults...we didn't have breakfast but check out wasn't till 11 so we all slept in...much needed...14 pound to park in hounds hill 2 mins away...safe and secure..would definitely return....

Stayed for 2 nights and it honestly felt like a prison cell. The room had suspended ceilings that made it look more like an office than a hotel. Damage everywhere, old musty smell, no curtains and broken blinds. The bathroom was a nightmare. The shower cubicle was far too small, you have to squeeze past the sink just to reach the toilet. When sitting down, your knees touch the wall, and you can hear the next room from inside the bathroom. Wardrobe was leaning and felt like it would collapse. TV didn’t work. Key card only worked on the third try. The bed was rock hard, while the pillows were so soft it was like lying flat on the mattress. The whole hotel looks old and in desperate need of refurbishment. Lift was awful, dirty, and smelled bad. Breakfast was only continental, no cooked option. The only positive was the staff, who were absolutely lovely and helpful. Sadly, everything else dragged the experience down. If you want a comfortable stay, spend a bit more and choose a better hotel.

The only good thing was the beds was clean, there's an awful smell of damp as soon as you walk in. Bedrooms was not clean and I had to put £50 deposit down after already paying online and still waiting for this deposit back 5 days later