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Avis vérifiés
Emplacement8.4
Commodités8.4
Service8.8
Propreté8.6
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Toutes les évaluations(117)
Évaluations positives(15)
Évaluations avec photos/ vidéo(2)
Évaluations négatives(2)
Summer bell
Suite Junior avec lit King Size - Non-fumeur
Séjour au juill. 2024
Entre amis
73 évaluation
2.0/10
Publiée le 19 août 2024
booked for 3 days. Unfortunately due to visa problem unable to travel to Bogota. I had cancel the booking on the travel date and requested if the hotel able to make any refund for the 2nd and 3rd day however was deny
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Kamibella
Chambre lit queen exécutive
Séjour au oct. 2023
En famille
9 évaluation
7.0/10
Publiée le 26 nov. 2023
Our experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault
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Nataly Dominguez
Chambre double exécutive
Séjour au déc. 2025
En couple
1 évaluation
9.5/10
Extraordinaire
Publiée le 25 janv. 2026
La experiencia fue buena, cada uno de los empleados fueron amables y serviciales, el unico inconveniente que tuvimos fue con las almohadas de las camas, son muy altas y duras. Recomendaria disponer de almohadas pequeñas o suaves.