Boutique Hotel Liberty 1904

Personale maleducato e approfittatore. Avevo sbagliato data della prenotazione e mi hanno fatto pagare l'INTERO IMPORTO DELLA STANZA, nonostante mancasse ancora un mese alla data. Non hanno erogato nessun servizio, non hanno subito danno dalla cancellazione e si sono tenuti i 92 euro della prenotazione. Ladri e pure maleducati. Stare alla larga. Rude and exploitative staff. I made the wrong date of the reservation and they made me pay the FULL AMOUNT OF THE ROOM, even though there was still a month to go. They said that they use to apply same conditions used by fligth companies. From this you can understand that you cannot ask for any common sense, and kindness from these people. I paid 92 euros of the reservation for any service and damage for them. Thieves and rude too. Stay away!

To be honest, the room I booked for two is too small for one person. The room is extremely poorly equipped, with no wardrobe for clothes and, for example, plastic cups wrapped in foil instead of the standard disinfected glass cups in the toilet. The toilet is separated from the room by a thin wall and a sliding door that swings and looks like it will fall off at any moment. The partition wall in the toilet that separates the toilet from the room is glass in the upper part, so when the light in the toilet is turned on, it illuminates the entire room. The windows in the room are wooden, very old, and since the room overlooks a very busy street, the noise in the room is terrible and does not allow for normal rest or sleep. Although the booked room was on the third floor, at 7 AM when breakfast starts, the smells on the third floor (probably from some ventilation) are so intense that they force you to open the window in the room from the deserted smells. What is worth highlighting is the excellent and friendly staff and the excellent location of the hotel, just a 10-minute walk from the city center.

Great experience! Both rooms I stayed at were tidy and neat, well-equipped. Almost everything is within walking distance, or can easily be reached by different buses. Check-in and check-out went smoothly. The staff is very kind, helpful, flexible and customer-focused, any problems or requests I've had (e.g. checking out and getting a taxi at 3 in the morning) was handled well and solved quickly. A special thank you to receptionist Alessio, who helped me lengthen my stay in the hotel, with incredible kindness and patience.

The hotel has an okay value for money standard, staff is mostly helpful however the breakfast was a complete catastrophe! The breakfast is served from 7-10 am. We stayed two nights and first morning we arrived at the brekfast room at 9.15, the following morning at 9.20. The breakfast is advertised to include eggs, hams, cheese, bread etc and also sweet selections of foods. BUT at 9.15 am(!!!) there was almost NOTHING left! No eggs, no ham, literally two slices of one type of cheese and three slices of bread. There was no salty food to choose from, you only had the sweet variant like some cakes or croissants left. When I adressed the issue with the waiter he literally told me (no exaggeration here, these are his actual words) “We are finished!” and “you can have some bread!”in the rudest arrogant way possible and no one brought more any cheese or ham let alone eggs or sausages. Mind you it was 9.15!!! So I had one little croissant and ate properly elsewhere. The EXACT same thing happened the next morning. So apparantly breakfast means in this hotel that you only get it when you arrive at 7am because if you arrive 45 minutes before they close the breakfast room you can have coffee maybe some cakes or croissants...Or maybe it means that you can have breakfast you paid for as longe as other guests dont eat too much or too fast... I have never had this experience anywhere and the way staff approached this was offensive. Brekfast in this hotel is a joke, you should skip it and have it somewhere in some cute little café in the city. We booked the hotel because it was supposed to have a good breakfast according to ratings and reviews...totally ruined both of our mornings, every morning we left the hotel in a bad mood and I am for sure never returning to this place. On the positive note, apart from this breakfast fiasco, the staff was polite, spoke good English and were helpful (apart from the brekafast waiter), we had a minor problem with our toilet which was fixed immediately, so no complaint there. Bed are okay, street was not noisy. The location is average if you want to walk. It takes about 15 min to walk to the two towers, however that didnt bother us at all.