Reflections Bonny Hills - Holiday Park

My family have been coming here for years in a large group every long weekend. This was our 2nd year in a row and unfortunately we won’t be back! The over priced cabins on beachfront are out dated. Our tiles were marked and looked dirty constantly, there was a hole in our bathroom door and it was difficult to open the sliding door each time we used it. To top it off, at 3pm on Sunday we were approached by the manager regarding the noise from our cabin the night before. This was after we had rebooked for the following year…. The manager claims to have walked by and heard it for herself, however when asked why she didn’t address it at the time she said “it wasn’t that bad”. I take full responsibility for the loudness of our music and laughter, which was turned off at 11:30 when brought to our attention by a neighbour, however the way in which the manager dealt with it was completely unacceptable. To be threatened after they had already taken our money about having a “wee think about next years booking”, is not ok. Finally, the careful of the parking police ie park staff. We all know the rules about where we can and can’t park, however wont accept being chastised for having a car parked at our cabin in order to unpack and pack our cars! Perhaps the manager needs to seek first to understand in order to build relationships with her customers and then they wouldn’t have missed out on 5 x cabin rebooking the following year!!!

Amazing camp kitchen with 180deg view of ocean. Great place to exercise in the wet. Staff very friendly. Amenities very clean. Site a little difficult to get on..but worth it for the view. Walk to pub, surf club and crave. Sites wet and sodden.but it's been raining forever on the east coast.

Is our disappointment in site 94 for the amount we paid. We opted to try Reflections Bonnyhill over our usual stay at Ingenia, given we are in Bonnyhills frequently for family, but? I have included some photos in the hope the site can be improved for future guests and also go to help “word of mouth” when we are sharing experiences of our stay with Reflections. The site appears to be the worst option of your sites yet priced the same. We understand the weather is out of control and that an alternative park was offered but it meant packing up and moving in the current weather further away from family. If we wanted an alternative park we would have booked at the competition.