The Lind Boracay

La nourriture au restaurant de l'hôtel était vraiment mauvaise, veuillez manger dehors !! La chambre était belle et la piscine à débordement était incroyable mais elle était fermée à partir de midi pendant 2 jours de notre séjour là-bas à cause de mariages, ce qui, à mon avis, n'était pas très juste pour les clients de l'hôtel. Le service de la réception n’était pas très bon non plus, et je ne sais pas si cela était dû au manque de compétences linguistiques en anglais ou autre. Cependant, les gars du concierge étaient bien meilleurs, ce dont nous sommes reconnaissants. Il y avait des chaises de plage sur le front de mer de l'hôtel, ce qui était super, mais l'expérience a été grandement gâchée par la présence de rabatteurs qui y étaient stationnés en permanence et qui étaient également assez agressifs. L'emplacement était un peu loin des principaux événements de la station 2 mais ce n'était pas un gros problème.

All is great except the location

Our stay at the hotel had many positive aspects, but unfortunately, the overall experience was not satisfactory. Let me start with the good points: the rooms were clean, bright, and beautifully designed. The breakfast was excellent, and the facilities—such as the gym, kids' club, spa, and swimming pools—were impressive. The location is also amazing. However, two major issues overshadowed these positives and would prevent me from returning. Events and Weddings: During our 3-night stay, events disrupted our experience on 2 nights. On the first day, the rooftop infinity pool was closed to all hotel guests due to a private event. It felt unfair—having a beautiful pool but being unable to use it because it was rented out to someone else. On the third day, half of the beach area was occupied by a wedding setup, and loud music could be heard from our room until 10 PM. This made it impossible to relax on the balcony or enjoy the peaceful atmosphere of a 5-star resort. Instead, it felt like being at a nightclub. The noise was particularly frustrating because we were traveling with a 2.5-year-old child who usually goes to bed at 8:30 PM but couldn’t sleep until 10 PM due to the loud music. After the wedding ended at 10 PM, the staff began cleaning and moving equipment back to the building, creating significant noise until 11:45 PM. This happened repeatedly, with loud sounds every 15 minutes (Unfortunately, I cannot upload videos to give an idea of the noise experience due to size limitations, but I’ve included screenshots below). For a hotel charging over $300 per night, this level of disturbance is unacceptable. Service Speed and Quality: The service was consistently slow and inconsistent. Simple requests, like asking for ice to be delivered to our room, took up to an hour. At the beach restaurant, it took 15-20 minutes just to receive a menu, even after asking multiple times. There were also mix-ups, such as being brought a bottle of Sauvignon Blanc instead of the Chardonnay we ordered. While the hotel has many great features, the lack of consideration for guests during events and the poor service quality significantly impacted our experience. For the price paid, we expected much better.