Invité
13 janvier 2025
The Negatives 1. Refused breakfast: My booking clearly shows that a free breakfast is included. At check in, I asked where I had to go for breakfast, but was told I had booked room only. I was surprised and checked my confirmation, I went back with my booking confirmation, but she still refused to accept that my booking included breakfast. She said I had to pay an additional £12.50 per person for breakfast. See photo of my booking confirmation. She said I had booked a special offer which didn't include breakfast, I had to disagree as yes it was on offer at £110 but it clearly stated that breakfast was included, that's precisely why I had booked it. 2. Attitude! We had arrived early after a long car journey, so I asked if I could use a toilet before we returned at the appropriate time to check into our room. I wasn't allowed, she told me to find one in the main street, which fortunately wasn't far away. 3. The bathroom was not to the standard I would expect for such an expensive hotel, see photos of cracks in toilet and basin, damaged paintwork, dirty window blind etc. I don't mind that sanitary products can't be flushed down the toilet as we have a septic tank at home, but I do provide sanitary bags and a closing bin for my visitors, I expect the same in a hotel. 4. The radiator in the sitting area would not come on, it was definitely needed at this time of year as it was quite chilly in the room, and about -4 degrees outside. I accept she can't control the weather but she can control the heating! 5. At just after 11pm I received an email from the hotel with an invoice attached for a room only booking. It was as if she thought that by issuing this, my booking confirmation showing breakfast included, would somehow disappear! 6. ******* contacted the hotel on my behalf, asking them to refund £25 for the 2 breakfasts that they refused to give me, but she said no. 7. We could hear voices or TV from the room next door. The Positives: 1. Great location just off the main street. 2. Large comfortable bed
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