Oaks Brisbane Mews Suites

Lost a cell phone. Phoned and was advised this had been found and if I organised a pre paid envelope this would be posted to myself. I organised the pre paid international envelope to be delivered to then send the cell phone to my home address. The prepaid envelope has been returned to the sender and I am unsuccessfully able to get any replies from the company now on how my phone will be returned to me

there was no info to assist guests with orientation or meals. The unadvertised cost of parking and card surcharge were a big turnoff. TV not working very frustrating. Stale air in corridor most disconcerting.

We had chosen to stay at this Accommodation overnight 07/07/24 as it was close to the venue in which our son was attending his year 12 school formal. And I regret our choice. The Apartment didn’t just look tired and dirty, it felt dank and it smelt of mould. The carpet was old and stained beyond salvation. There has definitely been an issue with the carpet in the dining area in particular. Not only did it smell rotten, it had been lifted from the flooring but no attempt had been made to refit it securely back into place. Instead you will find a gap with exposed nails sticking upwards. The walls were grimy and dusty and covered in multiple plaster patches. It looks like some half attempt at restoration was started but no one could be bothered to finish the job. Old and mouldy bathrooms, broken fittings, sticky floor tiles and kitchen surfaces….. the list could just go on. And when did a piece of folded up paper towel become a suitable replacement for a Chux cloth! I am perplexed as to how, in 2024, a property that carry’s the Oaks name can get away with renting out Apartments in this sort of condition. It’s like there is just no pride in the property. No care given! Based off the photos on the Oaks website, we thought we were reserving a basic but clean and fresh two bedroom Executive Apartment. But let’s call that false advertising as we got nothing of the sort. We paid $334 for the accommodation plus $29 for parking. We feel ripped off and we would never want to go back. And if this standard is considered ok by the Oaks brand, then we will be doing our best to avoid staying at any of their properties in the future.