TownePlace Suites Sarasota Bradenton West

Terrible, Terrible front desk staff and management. I was traveling with my family and the property did not honor my room type. I PREPAID for two queen beds at time of booking. I was placed in a room with one King bed and a small pull out sofa. There was no discussion from the staff that the room type I prepaid for wasn't available at check in. I had to go back down to the reception. The staff informed me that since I booked through a 3rd party travel site they didn't have to give me the room I requested and paid for. There was no offer of refund for the difference in room price and No offer to make the situation right. It was basically, too bad, this is what you get. I immediately called Orbitz and they confirmed the property was required to honor the room type I booked. Orbitz then called the property and the story changed. Now reception was saying my room had flooded so they had to make a substitution. Yet, they failed to mention any of this to me. This is not how checkin should go at 11:00 pm at night. Furthermore, I had to make multiple calls to get a credit for the difference in room types. A terrible experience.

Bien