Crystal Peak Lodge by Vail Resorts

Terribly shabby furniture let’s the property down. We stayed in room 102 and the furniture was appalling. I will upload photos that show the lounge has collapsed and you sit on the springs, the arm on the one seater have collapsed. All the timber furniture is badly marked and the blinds are broken. This is a Vail property and it’s simply not good enough. It’s a shame as the property is otherwise good and the lift access is brilliant. Don’t stay here.

Room was 80 degrees , staff did not help wanted our family to open the balcony window ( temp outside 29 degrees) and go to sleep . Staff was very rude , hung up when requesting help . One of the guys told us that it is our problem as we reserved the room . Spent 6k for 3 nights for the worst stay ever

The location of this property is the best! The amenities were great! Having the BrekConnect out front, ski rental and restaurant just steps away couldn’t be beat, along with the great shuttle service! We were very happy with our first visit to the area. Our condo 7310 was perfect for our family of 4. Can’t wait to return!

We had 6 adults in our party. Upon arrival, our first unit had: broken sleeper, broken blinds, broken doors, busted screen door that was off its track. No locks on doors. We were moved to a new room since a couch/sleeper was a necessity for a group of 6. This room had leaky kitchen faucet, broken blinds, broken window cranks, a toaster that was broken. There were small kitchen appliances that would have been nice to have on hand. A blender for drinks would be a great start. A simple pizza cutter wasn't available. The biggest issue: no staff available to address issues, answer questions, etc. For $1,000+ per night, what a disappointment.

We've stayed in a variety of accommodations for our ski trips. This was our first trip to Breck and Colorado. We were thrilled with the convenient location of Crystal Peak Lodge. Upon arriving around 1pm on a Sunday, we were pleased to learn our room was ready and we could check-in. Directions for check-in mentioned checking in at One Ski Hill, but the desk at Crystal Peak was staffed, and the person who checked us in was lovely and helpful. Our early check-in allowed us to get out on the lift a day earlier than expected. The ski lockers are the most conveniently located of any lodge we stayed in. You walk right out from the first-floor storage with your skis, and you're steps away from the lift. There is a restaurant (Sevens) located at the lodge next door that provided a free breakfast with our stay. We also went there for dinner one night and dessert another night. The gondola to town is just steps outside the first floor as well. It was a convenient way to get around. We took the free shuttle home each night as you could summon it by an app and were given a nearby bus stop and time estimate. We did not need a car at all for our stay as we skied Breck every day. We used Epic Mountain Express and Summit Express to get to and from the airport. Our kitchen was fully equipped with plenty of dishes and cooking utensils, and pots/pans, and our room had a spacious layout. We didn't expect our two-bedroom unit to come with a bonus room and a third full bathroom. The bonus room had a pull-out couch, dresser, and pocket doors for privacy. So our sons each had their own space. Laundry detergent is provided. We used Instacart for delivery from the local grocery store, City Market (which you can shuttle to and from). I took the gondola down and walked to the grocery store one morning for a few extras. On average, our shuttle wait was about 10 minutes. We had some aggravation during our stay with a few things that weren't working in the room. Two of the blinds couldn't be adjusted, the microwave light didn't work, and the towel bar fell off the wall. Maintenance was very responsive and visited several times in an attempt to fix our issues. The issues were not fixed. Finally, later in the week, we experienced water leaking from the unit above us. After several attempts to fix this, management felt terrible. Again, they were very responsive in their attempts to fix issues. When we asked what could be done due to the consistent interruptions to our stay, Andrew from the desk over at One Ski Hill made sure we were compensated quite fairly for our troubles. Despite any aggravation we experienced, the friendliness/helpfulness of the staff and management, as well as the convenient location and comfort of the room made this a great place to stay with a family, particularly teens. My kids loved going to play pool in the lobby. It was so easy to get around. And Breck is an amazing mountain.

We went on a weekend and the price for one night was expensive/overpriced; they also charge a $30 one-night fee in addition that they don't tell you about until you see it on your credit card charges. The condo was spacious but felt 'worn'--chips in the floor, stained lamps, broken drawer---like 10 things needed updating. The hardest thing is there is no air conditioning, which would have been fine (we opened all the windows to cool off the unit) except you hear partying pretty late into the evening. Worst was the Sevens restaurant alarm went off around 2 am and woke us up. Lights were flashing in our condo, and we thought there was a fire. It went on for a while and we did not get any sleep! When I told management, there was no response from them. I left Breck early and went home to sleep. This was a total waste of money and worst hotel experience I have had--I will go elsewhere in the future.