Familial Hôtels à Brentford

En général, l'hôtel est un endroit très confortable. Le personnel est très gentil et très serviable. Le restaurant pour le petit-déjeuner est également très bon. Et il est situé dans un endroit très pratique, vous pouvez très facilement prendre le bus pour Richmond ou Ealing Board Way pour vous rendre au centre de Londres ou à l'aéroport. Ma mère est venue me rendre visite à Londres. J'ai réservé une chambre à 2 lits, mais en fait, la chambre est uniquement pour elle. Elle y a vécu 10 nuits. L'hôtel a garanti qu'ils feraient le ménage tous les 7 jours. Pour la dernière nuit, j'ai choisi de rester avec elle. Cependant, j'ai accidentellement découvert que le lit était plein de poils. Certains poils sont courts et d'autres sont longs. Ce qui ne devrait pas appartenir à ma mère. Cela signifie que les femmes de ménage n'ont pas changé le drap du lit et que ces poils n'appartiennent pas à ma mère, car elle ne reste que dans un seul lit. Mais ce lit avec des poils est l'autre. Un lit propre et bien rangé est l'exigence de base pour un logement. C'est vraiment dégoûtant et inacceptable pour un appart'hôtel. Dans l'ensemble, je recommanderais à d'autres voyageurs de séjourner dans cet hôtel, mais l'hôtel devrait former le personnel à bien nettoyer les chambres.

Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges Rating: ★★★☆☆ I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction. Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory. Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel. Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly. Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton. On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.