Premier Inn Bridgwater North (A38)

No surprises; got what you expect with a Premier Inn. Clean, quiet, comfortable and good location. No complaints. Staffing shortage made the restaurant a problem, but this is becoming an issue in the hospitality sector generally. For an overnight stop, returning from Cornwall, this did the job.

The only good thing about my stay was the check in with a lovely lady. Efficiently done. The set in the shower was grubby at best and the room smelled musty. The breakfast was poorly cooked and there were no clean tables to sit at. Took far too long to be seated. Definitely not value for money at over £150. Utter madness.

Hotel fine as always but restaurant was awful. only bar area open, waitress with attitude, over cooked/burnt food, closed before 10pm as one of the few staff wanted to go home. Breakfast even worse. Coffee machine broken, no decaf, no white bread, no bacon, no fried eggs and the food that was available was very bad. only the Premier Inn can keep item under a heat lamp for 2 hours yet they are still cold.

First impression was that of a tired hotel. Reception area very dirty and the customary cigarette ends all around the entrance. Corridor carpets filthy also. I was on the ground floor so maybe that gets more foot traffic than other floors but still very dirty. Room was again a bit tired. Laminate peeling off the table etc but I have to say the mattress was fantastic. Slept very well. The breakfast was a disaster. Got to the restaurant at 9am. No bread for toast!! Orange juice etc seemed to be on ration because I literally had to ask 3 times for this and apple juice. Hot food seemed to also be on ration. I literally had to scrape the bottom of the beans pot to get 1 spoonful out. At this point I really couldn’t be bothered asking as I felt I was starting to be a nuisance for having to ask for the things that should already be out! I spoke to other guests and they were also of the same opinion that this was the worst Premier Inn breakfast they and I have had. Really not up to the usual standards. I’m a business booker account holder and travel extensively. Always stay at Premier Inn but this was by far the worst.

We were very dubious about booking here due to the past negative reviews but because of our past experiences with Premier Inn’s and its ideal location we decided to bite the bullet and give it a bash. Being located a few minutes drive from the M5 made it so easy to get to with the added bonus of having a Shell fuel station next door which also had a Subway and Greggs; so getting a quick snack to go was not a problem. The town centre of Bridgwater is about a 30min (2 Mile) walk away or by taxi about a £9 fare away. The Excellent Golf Club of Enmore Park is located about 15 minutes drive away which was the primary reason for our visit to Somerset as well as enjoying a few days getaway. We stayed for 4 nights and found our rooms adequate for our stay. One was located on the ground floor and the other on the 1st floor. There were signs displayed which made locating the rooms easy. The rooms were clean and tidy and the staff we encountered to be friendly and welcoming. As part of the check-in we were asked if we wanted to upgrade from the unlimited breakfast option to the meal deal package but we declined as we had other plans for evening meals. The rooms had all the usual amenities except for air-con, they did stay warm throughout our stay with the thermostat set to 18 degrees and both sets of windows shut. The internal windows did help keep out a lot of the sounds from outside but with a main road, a fuel station and a fair few lorries going past there was always going to be some noise which unless you’re a very light sleeper shouldn’t be an issue. Although this isn’t the hotels fault there was a poor mobile phone reception during our stay due to a few masts being out of service in the area so it was a good thing they provided free Wi-Fi. It was a little slow and did struggle with keeping a connection at times however with a little patience I did get to watch the football on my phone and also use Youtube. The breakfast we found to be a little disappointing and somewhat frustrating but it didn’t stop us from eating as it was so convenient for us. We didn’t want to eat too early but at the same time not too late so 3 out of our 4 breakfasts were at 8am the other one at 9am which felt reasonable as they had it advertised they were serving breakfast until 10.30am. In the busier summer months I can see that it would be very busy but in a cold wintery January there was only a handful of tables eating at 8am and when we ate at 9am I don’t think anyone else came in after us that day. The food was edible but not hot (luke warm at best) and assuming that it isn’t usually busy after 8am they didn’t seem to replenish anything so unless you asked a staff member for more you was limited to what was already out. That said the vegan in our party did enjoy their breakfast as the sausage and bacon was cooked fresh to order for them then once they arrived at the table they could proceed to get the rest of the breakfast from the buffet selection. We did

The room was dorty and the bathroom was filthy. Limescale all over the glass, handles and corner of the shower cubicle. The food in the restaurant was very poor. There were two members of staff who had to man the kitchen, bar and reception for the hotel. They weren't trained to do all the job and this caused me and the party of people I was with to be very late. There was no one at reception the two times I went to complain. I left very unhappy and woukd like a refund.