Quality Inn & Suites Brossard

We were attending a wedding in Montreal and the bride and groom had reserved a block of rooms at this hotel. I booked two rooms online, one with a king bed for my husband and I, one for my daughter, son in law, and grandchildren that had 2 queen size beds. I requested a low floor and automatically assumed the two rooms would be together. When I received my reminder confirmation a few days before our arrival, I noticed I was booked on the second floor and my daughter on the first floor. Therefore, I contacted the hotel to see if I could be moved to a room beside my daughter’s family and the response was that she was in a deluxe room and I had to pay an extra $90 to change my room. I explained that my daughter’s room cost me only $10 more than the one I booked and I was ready to pay $10 more. The young women on the phone went to check with her manager on duty at the time who declined to move me near my daughter’s room for $10 more even though the room was available at the time. I explained we were with a group and she did not even attempt to make an exception. I worked in that industry for many years and know that when you are receiving business from a group and a person within that group who also often books with your chain makes a request, you accomodate. I had explained to her that when I booked, it wasn’t obvious that one was a deluxe room and that our two rooms would be separate. I also said that I would gladly have paid an extra $10. The same manager was there when we checked in, again she said that she would not make an exception. I was very disappointed. The beds were comfortable, the room was clean except for the large crack in the sink which appeared it had dirt trapped in it. It was nice to have a fridge in the room. Thank you for reading my review.

Very clean and very accommodating to our large group. This budget friendly Inn was perfect. They accommodated our group of 35 people in the middle of the night. It was wonderful and so clean. The staff was very friendly and the rooms were so clean we felt assured