Hotel le Grand Colombier

Location is great. The room was basic but it served its purpose and staff were very friendly.

房間設施還可以。但是每晚上外面都吵的睡不着覺，反應給酒店根本就不處理，甚至服務人員一直撒謊，先是卧室有個門是通外面的特別危險一開始堅持説門鎖着，後來多煩交涉才將通外面的門鎖上!再然後燈一直忽亮忽滅!反應後，説是給修但是一直沒給修!服務太差勁了。可以説完全沒有服務

Nous avions réservé une chambre double, mais à la place ils nous ont donné une chambre avec 4 lits simples où les lattes tombaient, elles étaient très sales, de la saleté partout. N'y allez pas, le propriétaire n'est pas du tout accueillant.

We came back to our room around 2 at night and the keycard to our room was suddenly deactivated so we couldn’t get in to our room at all! No staff at the hotel and or any way to get in contact with them as the phone number just went to the reception. No other 24h service or emergency number! We had to stay in the reception the whole all night and without any sleep. When the receptionist finally came at 9 (check out is at 11.30!) he did not tried to find a solution to fix refund or some compensation, not even apologizing once or any humbleness! We had to tell him to call the manager to give us some kind of refund. He just yelled at us and was not service minded at all! Got told to contact *********** for full refund, or they could refund us 20 Euro and to have the room a couple of hours more. But as we already had tickets to an exhibition and train, we had to check out at the regular check out time with only 1 hour of sleep. We had been awake for 28 hours and our day was ruined.. Super bad service and unacceptable! Also a lot of noise from the construction work outside the hotel.