Bxlroom Guesthouse

Maison d'hôtes à quelques dizaines de mètres de la magnifique Grande Place, donc dans un quartier très central et animé, plein de lieux caractéristiques, mais en même temps agréablement calme. Nous avons réservé un petit loft avec trois lits, une grande salle de bain, un coin cuisine équipé. L'espace commun est petit mais accueillant. Pas vraiment bon marché mais avec un bon rapport qualité/prix. Edmund était un hôte sympathique et attentionné, il nous a donné de bons conseils et a réservé le taxi pour l'aéroport en utilisant la courtoisie de rechercher un chauffeur italien.

Edmund has really put the time and energy into making this space a home away from home - cats and all - taking care of his guests and the space alike. So many lovely details, from the types of shower gels to the pillows, to the tea and coffee counter. He is attentive and present for guests, ensuring a great and comfortable experience. The location couldn’t be more perfect (and even more so especially for LBGTQI+ visitors).

I can’t say enough positive things about the Guesthouse. Edmund made the experience absolutely sensational. Without his advice and knowledge of the city, our visit would have been standard. Edmund’s recommendations, not to mention the Guesthouse itself, made our stay in Brussels one of our favorite vacations we’ve ever been on. The room was spacious with soft lighting and had its own balcony with chairs and shade. The bed was larger than hotel beds and much more comfortable. The common area had coffee, tea, food, and his two adorable cats. He even baked all his guests croissants one morning and let us eat some of his tomatoes he grows there. If you are unsure whether or not you want to stay at this location, I cannot recommend it enough! I would rate this 100/10 if I could, and if I am ever back in Brussels again I will only stay here.

If I could give this zero stars, I would. Worst customer service I have ever experienced. I booked to stay here and made arrangements with Edmund to drop our bags at 11:00am as our flight landed early that day. We arrived at 10:50am and we buzzed the door. And waited. We buzzed several times to no avail, so we called and got voicemail. We left a message. Then we texted multiple times. We sat there for an hour. We finally left, went to a restaurant and called ***********. While we waited for them we booked another hotel so we could actually start enjoying our day (we are only in Brussels for 2.5 days). We requested a refund. Edmund refuses to give us a full refund. He answered Booking.com’s text (or call - not sure which one) and said that he would see us now and he was ‘busy’ checking out other guests and vacuuming. Really???? You left guests outside for over an hour - while you were vacuuming?? even though you made arrangements with us for 11? Even a call or text saying that you were running behind would have been appreciated. We sat there, outside the door, with our luggage waiting and waiting…. Edmund kept the first night’s room rate (about $200) saying that as per his contract, if we cancel day of, you pay for that day. What about our contract? I have it in writing that we could drop our bags at 11:am. I’m beyond fuming as we DID want to stay there but it was Edmund who did not keep up his end of the contract. I wouldn’t have booked a place where I couldn’t drop my luggage off. I wasn’t going to drag it around Brussels for 3 hours. I have now spent my first day arguing about my refund, which I still have not received. This has probably been the absolute worst experience I’ve ever had at a hotel (and I travel a lot). If you are too ‘busy’ to take our bags at the agreed upon time, I can only imagine what would’ve happened if we needed an extra towel.

Bellissima struttura, in centro città e ad un passo da tutte le attrazioni principali. Ma il valore aggiunto sono state sicuramente l'accoglienza del titolare, la sua disponibilità e cortesia. Letti comodissimi, camera spaziosa e pulitissima, spazio colazione condiviso con ogni comfort, prodotti da bagno di qualità. Tutto davvero perfetto! Thank you dear Edmund. Se torneremo a Bruxelles, saremo sicuramente tuoi ospiti!

Camera pulita e spaziosa, calda e accogliente. Edmond molto simpatico, e disponibile per qualunque cosa. La colazione non era compresa, invece abbiamo trovato bevande e croissant. La struttura si trova in centro, comodissima per muoversi a piedi. Consigliato.