X Hostel Bucharest

I arrived in Bucharest today. When I went there , I almost cried. The place is horrible. The room is disgusting. Very dirt , small and the toilet smells. I booked for 2 nights but I was there for just 1 hour , before I left to look for another place. I had headache because of the bad smell coming from the toilet. Terrible first day at the city

Great central and quiet location. Very close to piata unirii and the old town. Street is very quiet. Automatic check in works fine. Emloyees were helpfull and courteous. Competitive price - Good value for money

I'd like to warn people about this hotel. I had booked and paid for a room well in advance. I also phoned the hotel tell them that I would be arriving around or after 2230. It took several calls until I got through to someone – either they are short staffed or they don’t bother answering. My flight to Bucharest was delayed at Dublin so I phoned that I would arrive later than 2230 and that I would phone them when I arrived at Bucharest Otopeni airport. I phoned from Otopeni airport when I arrived and the phone just rang with no answer. I phoned again a few minutes later - this time the message said that they had now turned their phone off. They obviously didn’t want to answer any phone calls. I travelled to the Cozy hotel - there was no-one there. I had to find another hotel asap as it was now late at night. Luckily, this second hotel did have a reception that answered and booked me in. At 1130 the next morning I returned to Cozy Hotel to get a refund. There was no-one there and the reception was closed despite a sign saying it was open from 1000 to 2200. I also phoned the reception number - there was no answer either. I returned some time later and the reception was now open. But I was told that I would get no refund as I had arrived last night after 2200. I was also told that their “small print” stated that they did now accept arrivals after 2200. Note that I had already told that them my arrival would be around 2230 when I originally booked - they should have told me then "We cannot accept any bookings for arrivals after 2200". They did not. They could also have told me this when I phoned from Dublin airport that I would arrive after 2230. They did not. I conclude that a) they intentionally rip people off, and b) their customer service is terrible. I cannot recommend this hotel.