Red Roof Inn & Suites Vineland - Buena

I stayed on and off about a month and it had its ups and downs the location is great the house keeping staff is wonderful not so much management he singled me out gave me a hard time told some of us it’s a 3 week max stay but others didn’t get that when I informed them of mold and water leak he accused me of taking showers and letting the water run out when in fact there’s a leak behind the wall so I used the towels to soak it up they got a little dirty and I was told if this keeps happening I was going to lose my deposit for the towels then when I booked the jacuzzi suite I was told. Dogs are not allowed in suits and if then downgraded my room no reimbursement for the difference and was told I could have the red quilts because once again I would lose the security deposit if the dog or my family gets 1 spec on the white blanket never gave me a red blanket but I didn’t get any specs and the white one 🙀 idk what management had against me but even with the free pet policy and other horrific moments like not getting my jacuzzi suite getting told the only room available was the room that I booked a Jacuzzi suite for because it smelled like mold and it had the water leak issue so then miraculously, they don’t see my booking for the Jacuzzi if they see it for the room that I just had that I already checked out of so they gave somebody else the Jacuzzi suite downgraded me to a white sheet suit that my dog for the first night couldn’t sleep in but then miraculously could as soon as we said, will just pull the booking and cancel then that suit was available had to take a break from there.

We were in town for a soccer tournament. The price was reasonable, the room was clean and comfortable. Parking was easy. Overall, it was a good stay and we have no complaints.

The bathroom shower tiles were dirty and there was the shell of a dead bug on the shower curtain. The sheets appeared to be clean, but the blanket on top of the sheets was not.

10/10 recommend The front desk is extremely helpful. This Red Roof is the best I've stayed in and I travel frequently for work. Highly recommend.

Ant infested and Horrible Customer Service The woman at the front was so rude on the phone, she hung up on me because I was trying to get a refund. Upon arrival our toilet wouldn’t flush, which they fixed for us, only to stop working again after 3 flushes. The room seemed nice at first, then we were woken up in the middle of the night to 50+ ants crawling on us in the bed, on the nightstand, and along the baseboard. There was also no fitted sheet on our bed. We only stayed for one night and had to leave at 7am, also no one at the desk at that time. We were refused a refund since we stayed the whole night, and were told the only way we would have gotten a refund is if we checked out in the middle of the night, leaving us 3 hours away from home with no where to sleep. Then I asked to speak to the owner and the receptionist told us he said we could not get a refund because they “don’t allow celebrations” because the room was decorated (which we cleaned up before leaving), which is not true, because before booking I called and let her know I’d be decorating and I was not told about said rule. Anything to not give us a refund. Horrible customer service, toilet did not work, not fitted sheet on the bed, and woke up to an ant infestation.

For a budget hotel, it checks all the boxes....friendly, clean, comfortable enough to get a good nights sleep at a very affordable price. Will stay again.