Portland Hotel

What a nice bed and breakfast, located across the road from the Pavilion Gardens and a 10 minute stroll to the Opera House. Check in was easy, the room was clean and warm. For breakfast you could book a time slot, what you wanted to eat and it was all very organised. The owners and all the staff who we met; were fantastic, welcoming, friendly and couldn’t do enough for us.

When we arrived we were greeted by Sam who was lovely and could not do more for us, however that’s where it stopped being nice, we changed rooms as the shower was broken and were moved to another room which was ok only to discover that the shower was also broken and we had minimal hot water with absolutely no pressure and the heating in the room hardly worked so my husband went to see the Manager who came to the room and was extremely rude saying well if you don’t like it find somewhere else to stay (at 7pm) and that he didn’t need this, he was really unprofessional and made our stay awful and it’s safe to say we definitely will not return, the rooms are very tired with damp and mouldy window frames and very old furniture.

The day before we where due to stay , the manager called me and explained that the room we normally have had but the hotel had no hot water or heating so he would have to move us , we didn’t mind , the room we were given he had put electric heaters in it had a power shower so all good , the breakfast the next morning was as always superb, local produce cooked really well , even with the change in rooms it’s still one of the best places to stay in buxton

When we decided to go to another show as we regularly do at Buxton opera house we largely because of sentiment always stay at the Palace but for a change we decided to come here for a change and it was truly lovely the personal touch professional and friendly rooms, well appointed ours was huge bed comfortable and facilities were good too the bar sitting room and dining room was really lovely and homely the food and service good. As you can see by my reviews I travel extensively and stay in many hotels. The total and absalute bilge I've read clearly from a malcontent with an axe to grind in the last review really galls me especially when after staying here our stay was lovely my advice to anyone staying here as a traveler as I am is to ignore rot like that and see for yourself for the price and the quality of the food and the friendly service I'd have paid twice as much lovely stay really was and a stones throw from the opera house