Pontcanna Inn

Pleasant atmosphere

Such a great place to visit. Lovely rooms, great atmosphere & food. Brilliant outside beer garden. Close to the park and close enough to the city centre. The staff were great too… they all looked like they were enjoying themselves and they absolutely made the stay brilliant. Will def be back!

Me and my friends often attend the pub quiz and have loved it here for a while. However we had an extremely disappointing last few visits due to one member of staff. We were publicly ridiculed on multiple different weeks due to rules that were misconstrued. In addition said member of staff made inappropriate sexual comments towards my friend. Overall a disappointing experience at a pub we regularly enjoyed.

I really enjoyed my stay at The Pontcanna Inn. The room was lovely, very clean and the bed was comfy. The staff were great, all very helpful, friendly and welcoming. The pub downstairs is amazing - perfect for any celebrations. The beer garden has lots of space and a great atmosphere. Good location - only a 15/20 minute walk from Cardiff City Centre. I would definitely stay here again!

I came to the Pontcanna Inn yesterday with some friends to watch the Euros football tournament. This pub in Cardiff has an amazing beer garden and we received amazing service from Nathaniel! We are all looking forward to coming back again!!!

Great location,friendly staff. The rooms were lovely decorated everything we needed including wash in shower hand wash , hairdryer, coffee,tea,water which we were really glad of after night out . Everything and more only thing I missed was a long mirror and a dressing table but the room was to small for that as we picked a small double but who cares it was lovely anyway Def be back x

Excellent stay ready for an event. Room was ready for us on arrival. The room was excellent with bottled water available and selection on tea and coffees. The bathroom was a good size with an amazing shower. The best part was the comfy bed. Best night sleep. Loved the fan on the wall, which was very quiet when in use. We didnt eat but the menus looked lovely. Looking forward to staying again as location was brilliant.

Went here for food and drinks on Saturday 03/12/2023. Arrived no tables. Large area reserved for 6pm with about 8 tables and 6 people milling around in the area. Managed to get a table. Downloaded the app… trying for about 10 minutes to get the app to work. Went to the bar app doesn’t work. Ordered the sausage and mash, pie and chips meals. The larger 1/2’s were served in flat beer glasses so the larger was flat and horrible. Food turned up in 20 minutes. Luke warm, not sure what you’re probing your food temps to but the food wasn’t warm enough! Microwaved mash looked horrible. Pie was rock hard and inedible. Over microwaved sausages which were like rubber. Left most of it. Paid £35 for rubbish food, could of purchased better frozen food at the co-op. Won’t be returning for food it was dire. Door man was eating food with his fingers not washing his hands and touching the door handle etc gross!

Upon arriving noticed how well presented it was. Very clean. And big! lovely garden out the back to sit and relax. It seemed to just go on and on, Staff very friendly. Although I would say another member of staff behind the bar on busy days, like a bank holiday weekend maybe to save the lengthy ques. We were able to check in slightly earlier then 3pm which was nice so we finished our drinks and went to check the room out, upper floor room 8 at the front of the building :) Did have reservations about the noise but did not hear a thing even at 11.30pm ish when the place was so busy. We went down for a quick bite to eat Befor heading out. Ordered 2 large nachos . I have to be honest I didn't enjoy and neither did my husband. You literally could not pull a single nacho out of the bowl unless you used a knife to get to the bottom and I mean the bottom. Befor this I did hear the chef having what seemed to be abit of moan with who I thought was the manager ( about new till system) I think he took his bad mood out on the food that followed and unfortunately it was ours. We did not stay for breakfast as we wanted to start heading back so can not comment on that. And after being put of by the simplest thing of nachos we were not convinced we would enjoy. Is having a kitchen upstairs the norm in such a busy place with staff having to carrying the food down flights of stairs? If you did have use of a dumbweighter I didn't see it, just thinking health and safety :/ Back to the room bed was very very comfy. Had a kettle so we could make a cuppa. Coffee/tea/hot chocolate/sugar, milk and a couple of biscuits provided. I love my tea so we did ask for more tea bags ect to see me through they brought them up no problem. No fridge in this room not an issue for us. Bathroom a good size only issue with our bathroom was the toilet seat. It needs looking at as not very secure. It is only card payment, which we didn't realise at the time and maybe should of been stated As a whole I would definitely return to stay again. Having food there is questionable but maybe try something differant next time and of course if my opinion changes on that I'll add another review. :)