Il Regio Boutique Hotel

Hello, I have given “average” but I Will explain: the building is a beautiful old one, with marble stairs, modern lift, well decorated . It lays in the heart of the old center of Cagliari (very close to Piazza Yenne full of restaurants and nice bars and Santa Chiara Mercato and Castello). So top position. We were very happy for our room , fantastic decoration modern and beautiful Art pieces . As the hall and everything . The negative point was for me and my husband the check in and what happened after we arrived . I apologize here for not having told them the exact time of our arrivals BUT we arrived by car, there were no parking around and we had to park down where is the 🚉 train station. So we had to walked 15 minutes with 34 C degrees hot that Sunday 8 September . But ok . It is still summer . So we reach the place (it is in a tiny street full of restaurants and bars ) … rang the bell, no answer. It was 1 pm (13.00) so I called them (there are two tel number on a sign at the door entrance). I told the guy that we would have to check in … and he was surprised because we did not tell them the exact hour we were arriving .. there was nobody in the building to open the door 🚪. My husband was already “boiling”.. because we were left waiting in the street, quite hot and just asking to put our suitcase 🧳 inside , and come back later . But no. Nobody could be there in few minutes so we said we go eat something and we would come Back . They called us when we where having lunch. My husband was already disappointed 😔 but we managed to deal to check in at 15.30 (imagining there will be someone there and waiting for us ) . We were there at 15.40-15,45 and still none was there !!!! Then my husband exploded on the phone 📞 and was such an unpleasant moment . It has spoiled all our beautiful holidays in Sardegna .so .. the two of us again in the street waiting . At 16.10 this guy (cannot remember his name , tall, handsome and curly hair) showed up . We went inside and when given passports , the hotel guy asked a deposit of 499 euros 💶. Which we did not know about . (Imagine the face of me and my hubby) . Being told quite rudly that we should have red “the importants information “ at the booking site so we should have known (frankly we had travelled the world 🌎 and never asked for a deposit 💵 at the front desk of and hotel 🏨 but this is a rooms rentals with somebody who check you in at the precise moment you told them). The stay was nice and we were very happy for our accomodation. But I think there should be at least some people at the desk when clients arrived . Breakfast is outside in a Cafeteria 100 mt from the Regio. Top location but they should have a different attitude towards the guests.

They kicked us out at 22:00 after we just landed in cagliari because I didnt have my creditcard physicly here (had it on apple wallet tho). As I sayed goodbye he just closed the door on us and we had to stay somewhere else. The next day we wanted to come back he didnt answer his phone. After a few houers he just replied that our room is canceled we cant come back even tho we payed everything already!!! So rude!!!! Now we just wait to get our money back. Never have I ever experienced something like that. Very very rude. Would absoloutly not recommend this place.

Ho avuto il piacere di soggiornare in questa splendida struttura nel centro di Cagliari, rimanendo positivamente colpito dalla cordialità del personale, dalla pulizia della stanza e dalla bellezza e originalità degli arredi. Calorosamente consigliato!

Staff scortese e ineducato …, parcheggio inesistente nelle vicinanze …quindi preparativi a fare i pellegrini con le valigie ;499 euro di cauzione …altrimenti perdi sacco e sale se non hai la carta di credito ;vasca idromassaggio senza scalini per entrare …devi fare salto tipo olio cuore (sperando di non romperti il femore ),phone dei puffi ‘Porta asciugamano altezza watussi ,Wi-Fi nelle Smart tv non esistente ..dulcis in fundo se non arrivi entro le 21 …non ti aspettano ..te la prendi in quel posto …unica nota positiva il locale sotto le loro camere ..non torneremo …

questa maison du charme è in realtà un vecchio appartamento da cui hanno ricavato un po' di stanze, un po' stile vittoriano e un po' impianto industriale; la mia era scomodissima (letto su un soppalco metallico, bagno di sotto); servizi pessimi (40min di attesa in strada, in un vicoletto sporco affinchè il ragazzo del check in arrivasse ad aprire la porta), colazione in un bar lì vicino che include (un caffè, una pasta e un bicchiere di acqua), condizionatore rumoroso e mal regolabile: di charme ha solo il nome. Dimenticavo il prezzo: 160 euro per 1 notte!!!

Da evitare se non si rispetta alla lettera il decalogo imposto e se sprovvisti di carta di credito per cauzione . In questi casi l'host si trasforma nel suo alter ego , l'esatto opposto di ospitale . A me è successo di arrivare in tarda mattinata da sola e avevo chiesto di potere fare il check in prima delle 15 , almeno 14.30 perchè faceva caldo , non conoscevo la città e avevo i bagagli . Risposta negativa . In sintesi io vi consiglio di cercare strutture piu' accoglienti , dove magari trovate meno design da abbaglio chip ma piu' servizi , cortesia e gentilezza a meno che non siate masochisti . Non lasciatevi abbagliare , non è tutto oro quello che luccica .