Apartamentos Cala d'Or Playa

We would not return to this hotel and would like to warn other potential guests about the dangerous flooring around the pool and the lack of sun beds/space. The pool area is dangerous, the tiles are the so slippy, we had some near misses as adults and my children (wearing pool shoes) are covered in bruises and cuts (having to seek first aid every day). The actual pool floor has raised stumps which my children and others kept stubbing and cutting their toes on too, I have never seen a queue for first aid before at a hotel! The manager acknowledged the problem but nothing was done about it other than a couple of warning signs. The pool area is severely overcrowded and nothing like the photos online, I felt so claustrophobic and hemmed in. Again the manager admitted that there were not enough sun-beds, there are over 400 guests and we counted less than 160 sun beds. Even if there were more sun beds there was no space to put them (they were already 4 rows deep to the pool edge with no space in between other guests beds). They also had a lack of parasols which most guests want in the July/August heat (the ones they have are fixed so only cover a few beds so most people had to buy their own). We were told no reservation of beds but after breakfast all the beds were taken and clearly people were putting their towels down very early. If you did manage to get a bed they were extremely uncomfortable and filthy dirty, like they hadn’t been cleaned this season. I felt so anxious that I couldn’t see the children in the pool, especially given how dangerous the area is so I struggled to relax. Another issue which impacted our enjoyment of the hotel was that the Wi-Fi coverage is very poor -I couldn’t open a webpage or emails the whole time at the hotel even in the bar/reception area but connection was fine in restaurants in town. We loved Cala Dor and eating out in the beautiful restaurants but would never return to this hotel.

We just returned home last night from a five day stay I will the start with the positives as to why this is an absolute fantastic place and then to the reason why we wouldn’t return ! Hotel is in lovely location close to beaches, shops and not far from main strip and fantasy park and happy park for the kids, the hotel is kept very clean in all the main areas and the rooms are cleaned every two days, The room itself is very modern, we stayed in superior room which have been newly renovated and it was fab , has hob with two rings , microwave , kettle , toaster , nespresso machine , and lots of pots pans cutlery everything you need if you want to stay in and cook , even has washing up liquid and sponge brand new in packet for you to use ! Beds are comfortable and black out curtains which are ideal for travelling with small babies and kids , showers are fab ,lovely balcony area , good working air con. I was very impressed with the rooms ! Also we travelled with small baby and child and after 10.30/11pm things really quieten down and they all got full lovely nights sleeps there was never any late night activities or noise going on just what you want when travelling with small kids ! The Animacion team are fantastic work so hard all through the day till night with the kids there was always something to do and a good variety for kids from parrot shows / Disney show / bouncy castle / Zorb balls in pool and inflatables ! the bar staff were lovely , as were the cleaning ladies and reception. We never had issues getting sun beds on any of our days which some people have mentioned , i did see issue with parasols there so big they cover a large amount of area / some smaller ones around might be a better idea , as one day I put the parasol by our seats up as to have baby under shade and seats beside us weren’t impressed as they wanted sun so it’s a bit of a disaster ! Also the lifeguard on duty on our last two days spent most of her time going around taking towels off reserved sun beds which I understand people shouldn’t do but I think it would be more in her line/priority to watch people and kids in the pool and not the sunbeds have a different staff member do this ! Kids loved the pool and the slides and sprinklers in baby pool there fantastic! Now to the bad part I read the reviews about the tiles by the pool being slippy so I had bought my child the swim shoes before we went which did help to be fair but nothing could of prepared me for how bad it was , every day we were there there was an accident where a child fell and hit there head but nothing could of prepared me for our last morning , an older lady fell and hit her head on the tiles by the slides in front of our family, lifeguard was nowhere to be seen and had to be called to assist with the situation, she was not conscious or alert for a good few minutes and paramedics were called most parents had to keep the kids away and distracted as the situation did not look good thankfully the lady cam