Club Esse Cala Gonone

Évaluations de Club Esse Cala Gonone

Club Esse Cala Gonone

Viale Bue Marino, 08022 Cala, Cala Gonone, Sardinia, 08022, ItalyVoir les informations sur l'hôtel
Club Esse Cala Gonone
Club Esse Cala GononeClub Esse Cala GononeClub Esse Cala Gonone
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1 nuit

Commentaires des voyageurs

3.7/5
45 évaluation
Évaluations vérifiées
Emplacement3.7
Commodités3.7
Service3.6
Propreté3.6
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Évaluations positives(24)
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Évaluations négatives(21)
Barbara
Chambre double ou lits jumeaux
Séjour au sept. 2023
Seul
2 évaluation
2.2/5
Publiée le 13 sept. 2023
Chambre ancienne, le wifi ne fonctionne pas dans la chambre, le ménage laisse à désirer, pas de prise accessible dans la chambre (une seule dans la salle de bain) et service client médiocre.
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Invité
Chambre double ou lits jumeaux
Séjour au août 2022
En couple
1 évaluation
2.0/5
Publiée le 21 août 2022
La première chambre qui m'a été attribuée avait une odeur de moisi très désagréable, heureusement il était possible de la changer Petit déjeuner très médiocre avec difficulté à trouver une table Mauvais entretien Endroit adapté aux familles en vacances, pas aux jeunes couples Animations sympas en soirée
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Chambre double ou lits jumeaux
Séjour au juin 2024
Voyage entre amis
8 évaluation
5.0/5
Exceptionnel
Publiée le 13 juin 2024
We stayed there for two days. Highly recommend not only for the good service, facilities, but also for the dinner buffet which is wonderful!
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Przemysław Mycan
Chambre double ou lits jumeaux
Séjour au juill. 2024
En couple
5 évaluation
4.5/5
Excellent
Publiée le 17 juill. 2024
Typowy hotel dla budżetowego wypoczynku na alinclusiv. Blisko do plaży, dobre animacje
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Gosnat n
Séjour au oct. 2024
En couple
2.0/5
Publiée le 5 oct. 2024
Chambre très bien tenue et cadre de l'hôtel très joli ! Par contre le personnel semble très peu impliqué et très peu agréable mais surtout le contraste total avec le reste de l'établissement est la nourriture en général autant le petit déjeuner que le buffet du soir nourriture totalement immangeable trop déçu !!ne surtout pas manger sur place buffet à 50€ pour 2 personnes on vous conseil vivement de manger à l'extérieur. C'est totalement incompréhensible !!
Réponse de l'établissement: Cher invité, merci d'avoir choisi le Club Esse. Nous sommes vraiment désolés que vous n'ayez pas informé nos collaborateurs de ce que vous avez écrit, ils vous auraient proposé les solutions les plus adaptées à vos attentes et à vos goûts, et vous auraient ainsi aidé à passer des vacances plus satisfaisantes. Votre avis est très important pour nous, nous sommes vraiment désolés que votre point de vue personnel et votre jugement subjectif n'aient pas été optimaux. Nous regrettons que quelques aspects de votre expérience prennent une place prédominante dans la confirmation que vous avez partagée, et qu'ils finissent par influencer le jugement global de votre expérience dans son ensemble beaucoup plus large. Nous ne voulons pas peser la valeur d'une opinion personnelle légitime avec cela, et nous profitons en effet de cette occasion pour vous présenter nos excuses pour toute forme de désagrément que vous avez pu ressentir. Gérer les goûts personnels en cuisine est toujours très compliqué, les goûts de quelqu'un diffèrent toujours de ceux de quelqu'un d'autre. Notre engagement est constamment dédié au suivi des impressions de nos clients, afin de pouvoir développer une proposition capable de répondre aux souhaits du plus grand nombre de points de vue différents possible. En vous remerciant de nous avoir fait part de la vôtre, nous ne pouvons que vous apporter quelques précisions concernant notre proposition concernant la cuisine. L'offre de notre service de restauration concernant le petit-déjeuner comprend : trois types de pain, une miche de pain avec service de toasts dédié, des biscottes, deux types de croissants à garnir à volonté, deux types de tartes, au chocolat et à la confiture, des biscuits et des produits secs et cuits au four. pâtisseries, trois types de céréales, yaourts nature et aux fruits, miel, confitures, chocolat à tartiner, jambon, salami, œufs fraîchement cuits, fromage en tranches, bacon croustillant, café distributeur, jus de fruits et eau des distributeurs. Pour le déjeuner et le dîner, nous proposons au moins douze entrées de types et de procédés différents, un premier plat blanc, un de la terre et un de la mer, un deuxième plat de la terre et un de la mer, deux accompagnements chauds, divers plats froids. accompagnements, salades, légumineuses, desserts, fruits et pizza fraîchement préparée. Les premier et deuxième plats sont toujours différents chaque jour avec un menu que nous proposons à nouveau seulement après un cycle de deux semaines. Les plats de viande alternent avec du bœuf, du veau, du porc, du poulet et de la dinde. L’enthousiasme de la majorité absolue qui nous complimente et nous loue ne nous détourne en rien de l’attention que nécessitent les différentes opinions. En effet, c’est précisément là qu’avec engagement et professionnalisme nous pouvons accroître nos compétences et nous améliorer. Bien que nous soyons désolés de la nature de votre retour, nous vous remercions de contribuer à notre formation continue e
nic0las0rtu
Séjour au août 2024
En famille
5.0/5
Exceptionnel
Publiée le 12 août 2024
Très bon séjour de 10 jours en famille au club, bien situé, le service du petit train au top pour se rendre à la plage, belle piscine avec animations les après-midi, petit déjeuner et repas du soir sous forme de buffet très appréciable, chambres propres, village très bien entretenu, quant aux animateurs : exceptionnels !
Réponse de l'établissement: Cher Nicolas, merci d'avoir récompensé votre expérience avec le Club Esse avec les meilleures notes. Nous sommes heureux et fiers de votre excellent retour, mais surtout enthousiastes car tout était parfait. Le bonheur ne se mesure pas en jours, mais dans l'envie de repartir, et ce bonheur vous attend dans la prochaine station où nous nous retrouverons. Le catalogue Club Esse sur clubesse.it vous aidera à choisir celui fait spécialement pour vous. Bien cordialement et à bientôt, nous avons hâte de vous revoir.
Freedom21060138767
Séjour au sept. 2023
En famille
2.0/5
Publiée le 16 sept. 2023
Hôtel très décevant, chambre très vieille,salle de bain trop petite.Petit déjeuner pas très bon , repas de midi moyen et le soir toujours la même chose.Pas de wifi dans les chambres.Et dire que nous ne devions pas y être manque de chance voyage privé nous à balancer dans cet hôtel où les français ne sont vraiment pas les bienvenus. Ne mérite vraiment pas les 4 étoiles.
Invité
Séjour au janv. 2023
Autres
1.0/5
Publiée le 31 janv. 2023
Nous avions réservé pour 3 nuits, nous ne sommes restés qu'une seule nuit tellement cet hôtel est un cauchemar ! Musique à fond jusqu'à 1H du matin, et ça recommence le matin. Les chambres sont vieillottes, petites, les lits très durs, le sol de la salle de bain collant. L'hôtel est très mal insonorisé, dès 6H du matin les femmes de ménages déambules dans les couloirs avec des charriots à roulettes faisant un bruit terrible. Le petit déjeuner est à l'image de l'hôtel, ignoble ! Le seul point positif est la piscine. Elle est grande et jolie, avec un olivier au milieu, c'est très sympa. Bien entendu, nous n'avons pas été remboursé pour les 2 nuits où nous ne sommes pas restés
Réponse de l'établissement: Cher invité, Le Club Esse fait confiance aux attentes les plus élevées dans les histoires de ses hôtes bien-aimés, c'est nécessairement en lisant ces mots que nous trouvons les rêves et les désirs de ceux qui choisissent de passer leur temps précieux avec nous, c'est nécessairement en lisant ceux mots qui sont dans nos possibilités, nous nous engageons sur la bonne voie pour les accomplir. Parfois, nous sommes confrontés à des opinions si éloignées les unes des autres qu'elles semblent se référer à des structures différentes, mais simplement des points de vue différents et des âmes parlent d'une voix différente, parfois même des mêmes choses. Nous retranscrivons intégralement un court avis paru sur google il y a six jours, donc relatif à un séjour pratiquement en même temps que le vôtre, pour offrir ce point de vue différent sur les mêmes choses que nous avons évoquées plus haut. "Les vacances ont été inoubliables. Peut-être que nous n'en avons pas eu depuis 3 ans, mais nous avons passé un très bon moment dans ce village touristique entouré de collines et avec une belle piscine d'où émerge à un certain point un olivier. 2 et 4 ans étaient enthousiasmés par les danses et les jeux de l'animation, toujours présents et très sympathiques.Les points forts sont la beauté des lieux, la richesse des activités à faire, la proximité de l'aquarium et des plages paradisiaques accessibles par la mer et , last but not least, l'animation, que nous les parents apprécions aussi beaucoup, elle nous a procuré de la joie à un moment où nous en avions vraiment besoin et nous nous sommes sentis entourés de gens sympas et incontestablement doués pour faire leur travail. l'autre - il y avait aussi deux invités comiques - et plein d'activités différentes et originales ont été organisées. Félicitations vraiment. Nous avons assez bien mangé et et il y avait toujours la possibilité pour le déjeuner et le dîner de prendre quelques tranches de pizza margherita préparées et cuites sur place. Les chambres sont certainement datées mais nous n'étions pas intéressés par cet aspect, également parce qu'à l'étranger au fil des ans, nous avons séjourné dans des logements beaucoup plus anciens et nous n'avons donc pas été déçus. vous qui nous récompensez avec les meilleures notes. Il peut être lu et digne de confiance car vous pouvez faire confiance à ses paroles, nous ne faisons pas de différences et nous n'excluons personne, mais nous sommes prêts à accueillir tous nos invités bien-aimés présents, passés et futurs à bras ouverts .
Ann H
Séjour au sept. 2024
Voyage entre amis
3.0/5
Publiée le 27 sept. 2024
Whilst the accommodation was reasonable and situated in a lovely location, albeit very hilly, our overall experience wasn’t quite what we expected. We were on a bed and breakfast basis and even arriving at the restaurant at 8.30 am there were lots of food items in short supply and not being replenished. There were often no dishes available to use for cereals/spoons to eat with/cups for coffee. No warm plates for hot food. To make matters worse, the staff on duty didn’t seem to know why basic items were missing. We were a party of 6 adults and made do with what we could find. I would have hated to have children to feed as the food options were very limited. Our overall experience with staff around the complex was not very friendly, apart from at the reception. One male member of the housekeeping team came over as very aggressive and in fact was reported to reception as after delivering extra blankets to 2 of our party he stood in their room demanding payment for having delivered the blankets! Very strange and odd behaviour! The Cala Gonone area is very scenic with plenty of restaurants, coffee bars and shops to visit.
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Réponse de l'établissement: Dear Ann, thank you for choosing Club Esse. Being able to read the story of your experience is very important to us, we have analyzed it with great attention and we apologize for any form of inconvenience that you may have felt. Going into detail is the best way to monitor the efficiency and effectiveness of all our services, we are grateful to you for having dedicated your precious time to us, choosing a vacation with us and sharing your personal point of view. Our collaborators are selected with care and attention, the resumes and experience interest us and are important, but we generally choose the people who deliver them, rather than the sheets of paper they brought with them. Your statements will not go unnoticed, our hierarchical chain is already working to verify them. The Club Esse catalog on clubesse.it will direct you to our resort that best corresponds to your desires. Best regards and see you soon, we can't wait to see you again.
Ellie G
Séjour au sept. 2024
En famille
3.0/5
Publiée le 4 sept. 2024
The hotel is pretty old and needs serious renovation, especially bathrooms in the rooms - vary small, not comfortable at all. Rooms are also not spacious and furniture is outdated. Don`t forget to throw your wet towels on the floor in order to get them changed. If they are on the hangers they won`t be changed. If you want to get your bed linen changed you have to request this at reception. Food is average but you still get to enjoy some prawns, pork and chicken meat, fish, sveral types of salads, pasta of course and some local desserts but nothing exceptional. +++ Staff is great - polite and helpful; coffee is awesome; and the pool but you need to have a cap to enter it - don`t worry you can get one at reception for 3 Euro. Animation is good for kids (there`s aqua gym ot 5pm for adults) but mainly for Italians which is normal as 99.9% of the guests are such ;)
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Réponse de l'établissement: Dear Ellie, thank you for choosing Club Esse. We are grateful for having dedicated your time to us, coming to visit us and telling us about your personal point of view. It is very important to be able to read the story of your experience, finding suggestions and confirmations in the advice and compliments at the same time. All of this is fundamental for us and represents the source from which we draw the most effective resources for our continuous professional training. We are sorry that your feedback was not optimal regarding every aspect of your holiday, but we are sure that thanks to your advice we will be able to take a step further in our daily and continuous professional growth, following the path that you have shown us through your expectations and desires. Online, on clubesse.it, the Club Esse catalog shows many alternatives in which to free the desire for a new holiday. What are you waiting for to discover yours? Best regards and see you soon.
Pioneer29986366904
Séjour au août 2024
En couple
5.0/5
Exceptionnel
Publiée le 4 août 2024
We stayed just for the weekend, we had breakfast and dinner. The menu had different choices, the staff was very friendly. We had a chance to speak with the manager and the front office manager, who helped us with a problem with our transport. Reception staff very helpful, they suggested us some beaches to visit. We appreciated the service of the train that goes down to the beach!
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Réponse de l'établissement: Dear Guests, thank you for awarding your experience with Club Esse with the highest rating. We are grateful for telling everyone how great your holiday with us was. We look forward to seeing you on clubesse.it to choose from the Club Esse catalogue, your next holiday with us. Best regards and see you soon, we can't wait to see you again.
Vicky B
Séjour au juin 2024
Voyage entre amis
3.0/5
Publiée le 13 juin 2024
A beautiful location, but sadly everything is designed for Italians. There was no English speaking entertainment at all. The village is very remote, lots of steep hills, so isn't disabled friendly. The food queues were long, 1 server for 4 foods. You queue for one item then if another item is with a different server you have to queue there too, which means food is cold. Pay as you go meals are 25 euros each per meal (lunch or dinner) but food is of much better quality at the seafront, cheaper and no standing in big queues for cold food. But the returning shuttle up the steep hills stop at 7pm, so limited time frame when out. The hotel have made it where you need to be there and have to pay for what they have. They charge 1.80 for a small water that is only 0.39 (exactly the same water) from the supermarket at the beach. But with limited transport you have no choice but to pay the hotel prices. No uber, no taxis and steep hills. However, many of the local workers were so friendly, the shuttle bus driver was lovely and helpful, many of the bar staff were great and so was a lifeguard. The scenery is stunning . If you aren't bothered by being remote and aren't hoping for entertainment then it's the perfect place.
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Réponse de l'établissement: Dear Vicky, thank you for choosing Club Esse. We are happy that you had a good experience with us, and we are grateful to you for sharing your personal point of view. We are very sorry that you did not inform yourself in advance about the peculiar characteristics of the Resort, this area of ​​Sardinia does not allow very large flat spaces, and to enjoy its beauty it is necessary that the buildings also adapt to the surrounding nature. The characteristics of all our Resorts are however described in full detail in every channel in which we are present, we are sorry that you did not find the time to find out about them before leaving. Our guests come from all over the world, Italians do not represent the majority in all our Resorts, in some for example the guests are predominantly French and in those cases we offer dedicated entertainment in French. All this depends exclusively on the majority, we will be very happy to have to work on entertainment also in English as well as in German, Hindi, Chinese, Arabic or Spanish. The formula of bilingual shows has already been tested, by us as by other operators in the sector, the response of our dear guests was not at all positive, we ended up not satisfying anyone by trying in vain to please everyone. A famous Italian adage, well known among professional translators of every nation, states: “Traduttore, Traditore”which translated into English would be more or less "Translator, Traitor", and explains very well also thanks to the notable paranomasia, how any attempt to transpose a creative work from a language to another, is a business that requires professionals to study the language, and not entertainers in a holiday village. It is more difficult for us to understand what you write about food and our services related to it, as you have seen, although it is possible to enjoy many delicacies in the port area, you forgot to write that there with €25 it is difficult to even get a pizza with a soft drink while sitting at the table, while with us the dishes for that amount are really many and different from each other, and above all you can take the quantity you want as many times as you want. Let's imagine that everyone is confused about the supermarket on the beach, which in reality is not present and could not be, but regardless of this, it is clear that the cost of a bottle of water, like any other product, is conditioned by many factors, and it is simple to understand that a bottle of water, beer, or a packet of sweets will have different prices in different contexts which will have different management costs, and will offer different advantages, not least the view, the location and the services at the counter or at the table, compared to the indoor self-service of any supermarket. We apologize to you for any small inconvenience you may have perceived, and we thank you for offering us the opportunity to grow by analyzing some details of your experience, all of this is fundamental for us. Our catalog can be f
Invité
Séjour au mars 2024
Autres
2.0/5
Publiée le 1 mars 2024
The hotel complex is nice, with a lot of greenery and big pool. It is located on a hill and walking between pool / restaurant and your room involves walking up and down the hill. This hotel is good for vacation but if you want to travel around and explore the island don’t stay there - you need to travel via narrow mountain road with a lot of steep and sharp rounds every time to and back. It takes an hour in one direction to get to a normal road and then depends on where you are going another 1-3 hours. Food - not good at all. Has nothing to do with the local cuisine. Tasteless, not fresh. Staff is not nice. If you travel and need to get a beg food - better don’t. For breakfast they put a bottle of water, 3 cookies and jam. For dinner, when we come back later and they were waiting us to serve “warm” fresh food, they served a slice of mortadella, cold rice, a red pepper and half boiled potato also cold. Rooms desperately need refurbishment. Not quite clean. Small ants are on the night table. Bathroom is big but shower is so tiny and small you can’t turn around in. Staff is very unpleasant and not supportive. When we arrived by buss, there were 4 reception desk open but they worked so slowly that it took more than 15min per person to check in. Then we had to wait a single golf car to take each one of us to our villa. We had to talk to the manager as one of the rooms was under the stair case with 3 air conditioning units under the window and was very noisy so we asked replacement. The receptionist said that they will check tomorrow. We asked for the manager and he said the same - today they are fully booked and will check tomorrow. When I asked why tomorrow, they know what they have booked, he said he’s busy and can’t deal with us now. Then they never called and we had to keep that room till the end.
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Réponse de l'établissement: Dear Albena, thank you for choosing Club Esse. We are sorry that your personal opinion was not optimal, and we apologize to you for any inconvenience you may have felt. The kindness and availability of all our collaborators are usually rewarded by the judgment of those who choose to spend time in our company, reading your words, therefore places us in an unexpected situation. Our hierarchical chain is thoroughly analyzing your experience, to bring clarity to every detail, and establish the most in-depth point of view possible regarding what you have written. We will quickly resolve any possible anomaly thanks to your reports. We thank you for offering us a new point of view, every different angle of view is one more way to meet the wishes of our dear guests. We sincerely hope that we have not precluded the possibility of welcoming you again with open arms, for us it would be very nice to be able to meet you again, and demonstrate the attention we have dedicated to your precious observations. Our catalog can be found on clubesse.it. Best regards.
Invité
Séjour au juill. 2023
En famille
5.0/5
Exceptionnel
Publiée le 21 juill. 2023
We had a beautiful stay in Club Esse. I was quite nervous due to the negative reviews. It was such a fun place. My family had a beautiful stay in this place. I was afraid it was too noisy. But actually the music is for the activities they provide for adults and kids. They have water zumba in the morning and afternoon! Which I participated. There was a color splash which my 7 year old daughter enjoyed so much. The swimming pool was beautiful and the beach was lovely. Although a bit far but there was a train that will bring you to it. I feel like they deserve a good review. The staff was helpful to us and very nice to our bambina. We needed a card for drinks and make sure to pay the reception before going to the beach if you want to rent an umbrella. The breakfast was standard and couldn’t complain about it. The place was close to other beautiful beaches in the Gulf of Oresei. I would highly recommend a car I think it’s a must for this place. There are so many nice restaurant and the beach around this place os absolutely stunning! The room was just right for us and it’s just what we need.
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Réponse de l'établissement: Dear Rechim, Thank you for rewarding your holiday with Club Esse with full marks. The good memories that will accompany you are the same ones that will accompany us. Sharing these special occasions was very nice. We sincerely hope that, beyond the sweet nostalgia, we will have the opportunity to renew them on a future occasion. Negative reviews very often take on their real value only when they are weighed together with the experiences of those who have found their holiday satisfying. In Sardinia there is a saying that reads "Chentu concas chentu berrittas", which literally means a hundred different hats for a hundred different heads, and ultimately everyone deserves theirs. We are happy that your hat was so special, for us it represents the most beautiful of crowns. And if someone wants to wear a helmet in peacetime, it will be easy for everyone to see how out of place this is. On clubesse.it, our catalog will open the doors of all our resorts to you. Starting to think about your next vacation is already starting your next vacation together. Thank you for dedicating your time and your wonderful words to us, we greet you with affection and gratitude and hope to see you again soon.
JiveTime
Séjour au janv. 2024
Voyage entre amis
5.0/5
Exceptionnel
Publiée le 9 janv. 2024
We were in a group of 125 dancers and I think most people had a wonderful time in this resort. There were some issues, however, the accommodation was good, the dance venue was excellent, the swimming pool large and clean, the food was reasonable and the restaurant had loads of choices - albeit fewer for people who have specific dietary requirements, but there was meat, fish, pizza, pasta/rice in many versions and sauces (and pasta also for celiac people on request) many different type of starters and salad. In general, there was a good variety of food available daily. Breakfast included yogurt, sausages, bacon, eggs, cereals, fruit, cheese and cold meats, cakes and pastries, then typical breakfast drinks including cappuccino, coffee, latte, macchiato, chocs etcetera – although if you arrived late for breakfast, it made a difference as to which of these items were available. However, for those who got up from bed very late and missed breakfast, the resort provided “L’angolo del Dormiglione” or “Sleepy Head Corner” located in front of the bar area and featuring a small selection of breakfast items, which I thought it was an excellent customer service idea that I never experienced anywhere else before. Breakfast was repetitive, but then that is the nature of breakfast. Yes, they ran out of butter and some other foods at times, and also wine, but eventually these were replaced. Canned beer was given out freely and some other hotel guests outside our group went for it, and so the resort introduced restrictions. However, the event organiser bought several crates of beer (and also got some from the resort) all these were taken to the area of the restaurant reserved for us and these were available freely to us all. It was the end of the season and probably the staff was tired and looking forward to going home, and, whilst service with smile is always a welcome bonus, in the end I believe that most people enjoyed dancing in a fantastic venue overlooking the bay and the nearby village during a week of uninterrupted sunshine with easy access to the nearby beach (on foot and/or via the little free tourist train that runs regularly throughout the day for guests, between the resort and the beach) with free parasol and deck chairs. All in all, this was a great and affordable event in a lovely venue, and whilst it cannot be denied that there were some issues, I feel that there were also many positive aspects that also need to be considered.
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Réponse de l'établissement: Dear Guest, thank you for choosing Club Esse. We are very happy to be able to read the beautiful story of the experience your group spent in our resort. We have read all the stories that you fantastic dancers have written to us, and since your group is very large, this situation has been highly educational for us, and for this reason we thank you for having contributed to increasing our experience and our professional skills. It would be wonderful to meet you all again, all together, or in the format you prefer. Our catalog on clubesse.it offers a thousand alternative choices, and fairytale locations where you can dance like in dreams, and where you can dream like in a dance. Thanks so much again, best regards and see you soon.