Checkin Catalonia

Horrible stay, the hotel was supposed to have quiet hour starting at 10 they admitted that, but at 11:30 PM, 50 children from Germany were running wild through the place, we were with an EF group of high school students, and they were all tucked nicely away in bed for a 615 departure however most of them were staying on the floor directly below the lobby which means that all of the chairs scraping, children running, and all the noise was directly on top of them it made for a very terrible sleeping arrangement. It got to the point where our Tour Director actually threatened to call the police on the hotel because they did not say anything to the other group that was here.

Miserable staff. Cold food. No entertainment. Had money stolen from room, manager wasn’t interested. Never even said thank you or goodbye when we left. Take towels as they guard theirs with their life. Not enough glasses you have to take glasses back to bar. Pool on top floor so if you want a drink you have to go down 9 floors to get a drink. They did have vending machine top floor but had to pay but we were all inclusive. Felt they didn’t want to give you anything or make your stay pleasant. All inclusive drinks stop at 10pm. Made to wait nearly two hours on arrival for our room and not even offered a drink as they said we had to wait for wrist bands when they let us in our room. Two small pools one in shade all day. Hotel was clean that was the only good thing.

Just come back from a family holiday at this hotel. Hotel itself is nice, cleaners do a great job of keeping it clean and tidy, rooms were always immaculate. Food in restaurant is nice and the waiters and waitresses were always lovely..however the hotel is majorly let down by the rest of the staff, apart from the older gentleman who wears glasses on the bar and the very tall young man who works on bar who were semi friendly the rest were awful. There’s a young small lad that works on the bar he was there most days and nights and he was beyond miserable he made you feel uncomfortable ordering a drink he could never understand what the drink was anybody ordered even though I ordered the same gin&tonic every night I’d have to point to the bottles, I’ve never met such unfriendly people! The reception staff don’t as much as crack a smile it was the manager of the hotel we checked out with and he never said 1 word! It’s like the workers are in prison being forced to work, I’ve never known anything like it! When I’ve visited Spain in the past they’re usually very overly friendly and very family oriented! Not at this hotel and it’s a shame because for that reason I would not come back nor recommend it to anybody! Also the Wi-Fi you pay for which I didn’t mind doing but it doesn’t work the connection is terrible!