Hotel First

Niente da dire sul personale, gentile e cortese. Stendiamo un velo pietoso sul resto, muffa ovunque, muri bucati dall'umidità, soffitto pericolante, mobili sfondati, richiesta camera 'non fumatori' e sapeva da ciminiera, aperta l'acqua della doccia ed usciva gialla per il primo minuto... 4 stelle dove? Lascio parlare le foto.

It is absolutely not a four (4) stars hotel. Hospitality and welcoming is deficient . Hotel staff was not friendly and not helpful . The hotel needs a lot of maintenance and renovation . We had water coming in the room from the shower and the air conditioning was making so much noise. We had to change room. The breakfast was basic. Only thing positive was the location, parking and the restaurant next door I do not recommend this hotel.

All reveiws are of the reveiwers opinion, this Hotel was chosen for us as a cheap package touring Italy by train and suited our needs, a fair distance from firenze, accessed via the tram from firenze to the airport from there becomes a little difficult to locate bus stops for Hotel, so took taxi @ €25. Upon arrival, hospitality a tad cool:-( Hotel in need of tlc, only charging points in bathroom, no tea making facilities, sound travels, although good nights kip. Bar opens at 7pm althou no atmosphere and felt like a hassle 🤦‍♀️ Positives!! Super easy to access train from patigone to pisa via a 10 minute stroll, surrounded by shopping malls & excellent eateries, right next door, so rough with the smooth, all in all an interesting stay 😄

The Hotel is really expensive for the quality and service they offer. I'm now in the Hotel and the Air Conditioner doesn't work properly and don't refresh the room. I called the reception and they told me that understand, but that there is the sun on the window and I must wait the night and it will get colder... Goof that I just need to wait the night, it could be worse if they said that I must wait for the winter to get fresh... Too expensive for the quality. It's a big Hotel and everything it's little old...

Hotel First is situated near the town of Calenzano, Tuscany. It is a 25 minute train ride from Florence. The hotel is a 10 minute walk from the train station, get the Patagione stop not the Calenzano stop or you will be a 30 minute walk from the hotel. Trains are hourly until around 6pm, but not all trains stop there. The hotel bedrooms were very spacious and clean, beds weren't particularly comfortable, but ok. The biggest complaint I had was that they have hung the curtains about 30cm back from the actual window, and whilst looking straight on this is fine, when in bed there is a HUGE gap between the window and the wall which results in you being woken at 5am when the sunlight hits the room. The other issue is that the ground floor rooms do smell quite strongly of cigarette smoke, even though the hotel rooms are all non-smoking, not sure if this is a legacy issue, or whether some people were having crafty cigarettes but it was really noticeable. Hotel breakfast had a lot of choice and we dined twice in the restaurant in the evening which we found to be very good and reasonably priced for a hotel. Hotel staff were very friendly and helpful and understanding of my poor Italian. They nearly all spoke excellent English, which made things easier for us.

Good helpful, happy staff on reception. The hotel is nearer 2** then the promoted 4****. Rooms were small and very basic. The location is on a retail park next too a major road so not ideal for a romantic get away. The restaurant was cheap and the Pizza were good value for a quick easy fuel stop. Breakfast was basic and not good value as an add on option. Also 30 min train journey from Florance and on Sundays trains every 3 hours.

The restaurant hours were incorrect on Google Maps, so I entered the correct hours on there. The shower didn't drain properly. One of the shower doors was damaged. I wasn't able to plug in my laptop charger into any of the outlets in my room, so I asked at the front desk if there was any other option. I was told to go to Carrefour to purchase a different kind of adapter. Side note: in Milan, none of the Carrefour stores had the correct kind of adapter. I eventually found the correct kind in Media World in Milan. I then found an outlet a few FEET from the front desk that allowed me to plug in my charger. Thus far, I've only stayed one night here.

Room - Spacious room, reasonably comfortable double bed. Room came with a small fridge stocked with free water and other soft drinks which came with a reasonable charge. Only issue was that the curtain didn't cover all of the window, meaning that light came in waking us up a little earlier than we'd have liked. Bathroom - Good bathroom, towels changed daily as well as small shower gels. Breakfast - Good options, tasty and well attended to by staff. Location - Don't rely on the buses as they're appalling. We used the train which is about 5 minute or so walk down the road. Service was reasonably good value and reliable. Not a great deal around the hotel itself.