Royal Hotel Sydney

地點靠近郵輪碼頭，離龍蝦市場港的輪船站距離衹有一公里，超市及百貨商場銀行都很近 ，服務態度好如同家人一樣熱情周到。

A lovely old establishment with many characterful features and evidently an interesting history. Very clean and quiet. On the negative side it was clear that the proprietress wanted nothing to do with us when we arrived and would prefer check-in to be completely autonomous. Fortunately she indicated that a message had been sent to us about check-in, but we hadn't seen this as we'd been busy all day. The emailed instructions for check-in and door access using an electronic doorlock were incomplete - specifically we had to Google the lock brand to find out how to lock the room and front door. As the proprietress was around albeit, and perhaps understandably, more interested in welcoming her family at the time, I asked about the parking. The free on-site parking was taken, so I asked where I could park my car. The hotel website mentions free on-street parking nearby. There are meters in the street outside, but with gaps in between, so it wasn't obvious to somebody out of town (and abroad) how the system worked. Alas, she seemed completely unable to understand what I was asking and just said it was fine to park outside. We walked around several blocks and found only metered parking, and many of the meters seemed to indicate that some sort of app system now applied. Online we found that the metered parking is only free from 18:00-08:00. In the end we decided that the easiest option was to leave at 08:00 and so couldn't really enjoy breakfast which was a pity. A more helpful answer to my simple question was all that was needed. On leaving the property we said to the proprietress that we would send her a text letting her know that we had checked out - as per her instructions. We were a bit surprised that she didn't reply that this wasn't necessary as she watched us leave. This is in itself a bit of an usual requirement, and shows little empathy that foreign visitors may not have any means of texting - my phone's US/Canada eSIM certainly didn't. In conclusion, a rather nice hotel, but overshadowed by some negative aspects. Read the other reviews and make up your own mind.

Proprietor shouted loudly and rudely into my face on the front steps of the lodging, absolutely unwarranted and uncalled for. The 4-digit code for entry / exit to booked room, as DOCUMENTED, applies to the front door as well. I had used it successively to both lock the door when exiting, and open the door upon returning. Then: it would not work. For that, I was shouted at, when all I was trying to do was respect safety and security of the building. A TINY and easy-to-miss 'note' in the lobby points out that the door can be locked by simply touching the keypad. Unless this is pointed out, most guests are going to miss it. And the 4-digit code had worked previously, regardless. Shout loudly and rudely and intolerantly into the faces of well-intentioned guests, expect a review such as this one. There appears to be a pattern for this same conduct at this hotel.