Chapter House Boutique Hotel by the Living Journey Collection

Had a two night stay at Chapter House Botique. This hotel is in a great location in the middle of Franschhoek. The hotel itself is lovely but with a few flaws. The blow dryer in the room did not fit in the outlet. This was resolved as we called management and they provided an adapter. There is no towel rack in the bathroom for a hand towel, and the towel holders for the bath towels are extremely high. The hot and cold water symbols in the shower are labeled incorrectly. The wastebasket in the bathroom is very light so when you go to step on it to open the lid, it flips over. The USB ports are hard to get to as they are close to the baseboard behind the nightstands. There was construction at the hotel and the workers were on a ladder just outside of our bathroom window which posed a privacy issue. On our second day, we lost our heat. After approximately three hours we were moved to a sister hotel. Management did a great job getting us moved and even personally drove us to the sister hotel, provided a complimentary bottle of wine . We get up the next morning only to find out that the sister hotel does not provide breakfast and we would need to walk 10 minutes back to the Chapter house for breakfast. This was a bit of an issue because our luggage was being picked up to be transported to our future hotel while we were scheduled to go on a day tour. This meant we not only had to unexpectedly walk back to the Chapter house for breakfast but then we had to race back to the sister hotel because we had changed our luggage pickup and our tour pick up to the sister hotel. We felt that was an important piece of information that should’ve been communicated to allow us to plan additional time to travel for breakfast and back. Upon arriving for breakfast there was no power at the Chapter House. Fortunately the staff was able to provide a quick coffee and a light continental breakfast. We realize unexpected events occur and sometimes things don’t go as planned but communication is a key factor in reducing unnecessary stressful situations.

We stayed 2 nights here - our second stop on a South African tour. We will definitely return to this hotel, the location was perfect and stones throw from amazing restaurants and fabulous shopping. The staff were so super helpful and nothing ever too much trouble. All in all more than 5 and I recommend you add a stop here to your itinerary!

Wonderful boutique hotel located in the best wine town. We really loved this hotel and the saff made us feel really welcome. I didnt get the Young mans name who seemed to organising things but he was super. An traditional main house with a modern annex complex which is where our rooms were located. A super location with easy access to the town, restaurants and wine tram. Lovely breakfast and amaxing staff. Highly recommended!

Having stayed at the sister hotel in Cape Town (see separate review on the Tree House), we had great expectations for Chapter House and it did not disappoint. Mrs Arch May disagree but this hotel surpassed the Tree House. Stepping into the hotel feels like stepping into an old colonial mansion. The reception area is stunning with high ceilings, chandeliers, whirling fans and all beautifully decorated with eclectic artwork and artefacts. Sitting here with a gin and tonic in the evenings felt like being in a different world. Our room was in the more modern “annexe” with wonderful views over the surrounding mountains. I cannot compare against the rooms in the main house but we would not have swapped. Peaceful and quiet and one street away from the main street in Franschhoek. As with the Tree House, the staff are super friendly and ready to accommodate any guest requirements. Mrs Arch recalls fondly the beaming smile of Alex at breakfast! We both hope he has a successful career in hospitality.

We are a couple in our 30s. We loved the hotel and the central location in Franschhoek. The hotel is a walkable distance from restaurants, shops and the wine tram. The pool area is lovely and is bigger than the photos show. Complementary tea and coffee and cake of the day was a nice touch. The staff were excellent, and very accommodating, even putting together a breakfast box for our early morning check out.

This was our second visit to this wonderful hotel. We were travelling with a friend who unfortunately was poorly when we arrived. The staff swooped in and took excellent care of her. Wesley and his team are really very special, with Jovita providing fabulous service. Nolo in the spa has healing hands! We can highly recommend this gem of a hotel and will be back next year.