Leonardo Hotel Cardiff

Very nice service and hospitality from the crew. Very Happy stay. so many attractions points near by to visit.

Positives: Receptionist on the desk was nice and polite. The room itself was large, had a kettle with coffee etc, iron and ironing board, shampoo and body wash, comfy large bed. Negatives: the hotel was so loud not from other rooms but from outside, I did ask for a quiet room. But was woken again at 4am with the sound of bass that carried on until 5am! Should have guessed it was going to be noisy when the receptionist mentioned they could provide ear plugs if needed! The receptionist did say if it was too loud we could move but it wasn’t at 3pm. And there was no point in moving at 2am when we heard the outside noise. If I could guarantee a room that was definitely quiet I would stay again.

It's a nice place. Really look great and surrounded by tourists activities in art of the city

Lovely hotel and a great location for the New Theatre. Staff on the front desk were really helpful

I recently stayed at the Leonardo Hotel and, unfortunately, my experience was less than satisfactory. While the room was clean and well-presented, the noise levels were unbearable. Throughout the night, we were disturbed by the sounds of voices from the adjacent rooms and the floor above us was consistently creaking as guests moved around. When I mentioned these issues to the receptionist during checkout, I was disappointed by the lack of response or apology. Overall, this affected the quality of my stay significantly, and I do not intend to return. Based on my experience, I would not recommend this hotel.

Booked one night when I thought I was paying for 2. For the price I was paying, I was expecting much more. Hotel needs modernisation, very much out of date. Heater in the room doesn't work so it's still cold. Next to a loud street (but that's my problem, I should have known better). The photos on trip.com make it look much better than it actually is. I think this room is worth £50 a night max. I wouldn't consider paying more. Disappointing.