The Beacon Hotel

I really enjoyed my stay, all staff were very kind and friendly. Room was clean and it had everything i needed. Next time i’ll be coming to Cardiff i’ll definitely come back to this hotel

We were delighted to find such cheap accommodation in Cardiff and would stay again as it's affordable and convenient. The staff were friendly and helpful and Dona who was on check in explained that we could use the bar area to eat if we ordered takeaway etc. You do have to pay extra for parking which wasn't disclosed before arrival, but it's only £5 for 24 hours. Be aware that the parking is on an incline also. The main areas of the room such as the beds and bathroom were clean, however there was considerable dust on some surfaces which obviously get overlooked, such as on top of the headboard. An additional plus was that the rooms weren't overly hot or stuffy like certain chain hotels.

We had a wonderful stay, and Dona at reception made it even better. She was so friendly and helpful throughout our visit. One moment that really stood out was when we saw her comforting a guest who was upset—her genuine empathy was heartwarming. She truly cares about guests and represents the hotel’s values beautifully. Thank you, Dona!

Great experience, Durval was amazing on reception helping me out a lot, giving me helpful tips like parking and where to go

Pretty run down. Bathroom floor was slippery, carpet was full of years worth of stains. Bed was actually comfy I paid for breakfast, regretfully. The breakfast tasted like everything is precooked in the fridge without being covered because everything had a weird taste. Didn't eat it.

During breakfast time, a lady who was standing at the reception of the restaurant on 14 September 2025 asked the customer (me) for their room number and, without a doubt, said out loudly that I hadn’t paid for the breakfast, but it had already been paid. After checking out the system then she read out the customer's name in public while attempting to guess their nationality . Specifically , she read out the customer's (my) name abruptly in her subjective guessed mother tongue of the customer, which was not English while the language she can speak, and then interminable communicated with the customer (me) in public in non-English. This behaviour is not only offensive towards lacking privacy but also disrespects the customer (me). Then, while the customer (me) was selecting the food , that lady kept interrupting the customer (me) in non-English and in a guiding tone to let the customer say that the stay experience was “so good“. Thereafter , something even more uncomfortable happened, in fact, on the day of check-in, I asked a young male receptionist what breakfast to be served, and he said that all/traditional British breakfast was included. However, when I went to dine, there were only a few pieces of meat, scattered bread, and some drinks. As the breakfast serving time was almost over at ten o'clock, a couple of seemingly English speakers came to dine but the staff provided them with another so-called British breakfast. Until I left the restaurant, no staff asked me if I needed it or why it was not available, but others were served except for me. Surprisingly, there is literally no breakfast price difference! So, to whom will plan or intend to stay in The Beacon Hotel, please pay your attention: if you aren’t English native speakers or you don’t look like English speakers, this distinguished odd will treat you differentiated and without privacy, without respect, without fairness, and so forth. If you would like to enjoy or experience what is mentioned above, just go for it! Feedback by where disgusting, this female staff member should be back for more basic training. About room situation: I'm not sure about other rooms’ situations, but at least the toilet in the room which I was staying in, emitting a pungent odour of urine, and it's still unpleasant even with the bathroom door closed. The pong gets even stronger when it rains and constantly comes out from the cracks of the bathroom door. Plus, some particular fabrics inside the room, including clothes and bedding, especially those articles placed in the bathroom, were permeated with the reek. Today I had moved out of The Beacon Hotel, I still can smell the foul stink on my belongings since then. One-week dross in this hotel!