Premier Inn Carlisle M6 Jct44

Overnight stay on a journey. Overall, the hotel is presentable, but standards have been slipping since our previous visits. There were no glasses in the bedroom or bathroom for water. I had to ask at reception for more coffee and milk as there was little provided. A new menu has been introduced the previous week so there was a reduced choice of food on offer. Having bought the meal deal, it was disappointing that the choice was limited- ever not told of this before paying the deal. Why introduce a new menu before you can deliver all the choices? I think it unlikely that we will stay again.

Stayed here almost a month ago and my stay was lovely, room was clean, breakfast was nice. But the best part about this hotel is the staff (though they seemed understaffed) Emma W served us in the restaurant for dinner and was extremely friendly and very good at her job in the busy restaurant. We stayed a while for a drink and Olivia on the bar was amazing very warm and chatty with great cocktail recommendations (passion fruit martini) she was extremely efficient in dealing with the long queue at the bar making sure everyone was happy. Overall, I would definitely stay at this hotel again as it was a great experience.

Hotel good BUT some foods not available, pizza. At breakfast cook said no scrambled eggs available as take too long to cook. Black pudding ran out too. Presume that took too much effort as well! Rest of breakfast very good but one of our family massively would have preferred scrambled eggs to greasier fried ones.

We stayed overnight here on a short stay on the way to Gretna and was pleasantly surprised. The outside does not do the inside and the staff justice. We decided to upgrade on arrival to Premier Plus which is a must and had a more than comfortable stay, air con is in the plus room. The shower was fantastic and bed truly superb. A quiet night sleep as well. Breakfast had plenty of choices and cooked deliciously. Reception and breakfast staff deserve an award for their truly superb customer service and making sure that we had everything that we needed. Plenty of car parking spaces around the entire building, remember to register your car. Thank you to all the staff, we may be back in the future and will recommend this premier inn to all.

Staff very friendly, but not enough of them in the restaurant. Hotel is in need of some TLC and shower very poor and passed sell by date.

Poor for high price. Room very hot and no way to cool down as when window open the sound of gulls all night very loud. Breakfast below quality