Club Wyndham Resort at Fairfield Sapphire Valley

The amenities of the property are great. The single bedroom rooms have an unusual layout. They also have adjoining doors to another unit. The occupants were loud and we could here every conversation because the adjoing door does not close shut very well. Still enjoyed the time there.

We loved the location allowing us to visit several hiking trails and dining. Only negatives were the upstairs living room, sort of useless, and the limited hot water, couldn't fill the roman tub. Overall, we felt comfortable.

My husband and I stayed for 7 days, and there are many amazing things to share. Firstly, the location is superb. Secondly, the resort, though in need of renovations within the next 5 years, is still in great condition, clean, with amazing beds, and the rooms are as described and well-stocked! The front desk was exceptional. I can't say enough great things about the front desk customer service, and the late-night check-in was a breeze. Everything was explained to us perfectly. Honestly, the only feedback I have is that the employees at the Recreation Center and the Community Center need training in customer service. We felt like we were intruders rather than guests; we felt judged, questioned, and unwelcome. There were a few friendly faces, but overall, it was a terrible experience every time we went to the swimming pool, workout facilities, putt-putt golf, or arcade room. The facility, though also in need of renovation, was overall well-maintained and clean. It was purely the customer service at the Rec and Community Center that was lacking. I recommend organizing required customer service training for all employees. I even overheard employees gossiping and complaining about their colleagues, which was highly unprofessional. The employees also appeared to be very unhappy, so it could be an issue with the management of the Rec Center. The resort gets 5 stars, while the Recreation Center and Community Center get 1 star for customer service!