Donington Manor Hotel

I wasn't going to put a review on here but due to having no response or apology I have decided to put on the email I sent to Donington Manor. Hi I'm not normally one to complain but I really feel the need to inform you about our recent stay. We booked in on Tuesday the 20th May and checked out on Thursday the 22nd of May. I had booked it for my husband for his birthday but we were left very disappointed with a number of issues. One of the reasons I chose your hotel was due to you having a bar and restaurant onsite, I was already aware that this option wasn't available on Tuesday so that wasn't a problem. So we had decided that Wednesday night we would dress up for the occasion of my husbands birthday and dine in your restaurant and have a few drinks in the bar, but the reception and the dining area and bar were closed up all day and there was no one around for us to even discuss the matter. On the Wednesday morning we were woken up at 8 am by the workers outside our room blaring out music, which left us a little annoyed but we managed to get back off to sleep until 9 am when we were woken again by someone unlocking our door and proceeding to walk in !! I managed to shout out to them and a lady shouted sorry ( I'm presuming maybe a cleaner) but it's totally unacceptable. Then Wednesday afternoon someone tried the door again, but didn't open it. I suffer quite bad with anxiety and I felt very on edge after that, and it without a doubt affected our stay and my quality of sleep. We also spoke to a gentleman outside who was booked in and couldn't get hold of anyone and he had been waiting hours ! I do agree with other reviews I have read that the rooms need updating, but for us that wasn't the major problem but having access to the reception and dining area was and the lack of consideration to the privacy in our room. We would have loved to have tried your food either for breakfast or lunch but sadly that wasn't an option for us. The idea was really for us to have come and relaxed and had everything we needed within the hotel, not having to go out and find places to eat and drink elsewhere. When we first arrived at the hotel we were told just to shout up if we needed anything, such a shame there was no one available to do this. I really feel that we didn't get the service we should have had for the money we paid. Please take this complaint on board and hopefully make the necessary changes to your establishment in due course. For your reference we were in room 26.

Lovely greeting at reception even though our digital booking confirmation for afternoon tea didn't tally with the hotel's . Not to worry, the hotel staff made us feel very welcome . Our afternoon tea was served with smiles & courtesy , lovely Colombian coffee, freshly cut sandwiches and an array of home made cakes. My husband especially enjoyed the wonderfully light Victoria whipped cream sponge cake . All delicious . Happy to recommend , will return but will ring first just to make sure we are expected next time .

We took my mother and father for a Sunday lunch anniversary meal, on entering I though oh no as the building is very old and tired, however, the dining room is beautiful and the food was absolutely amazing, the service was impeccable, nothing was too much trouble and they made my parents anniversary special with a note on the table and complimentary drinks, we will certainly be returning , please people give this venue a try

Absolutely recommend lovely welcome snd brilliant service . So warm friendly and towards me and my daughter . It was my daughter birthday so we had afternoon tea for 2 which was delicious. I’m vegetarian and they didn’t know so the chef change the food for me . We was also offered water and another pot of tea . We had the whole place to our selfs it’s very clean and beautiful old building . Definitely will go again I got brilliant offer on Groupon.

Very old building first time visit for Afternoon Tea. Prawn, fresh salmon. Ham and cheese and egg and cucumber sandwiches. Nice selection of home made cakes and scones with clotted cream and strawberry jam.Tea and coffee endless. Nice afternoon out won’t be everybody’s cup of tea in an old building but I must say it’s very good value for the money nice pleasant staff too.

Last week we took friends for a meal at the Donington Manor. We had a super evening and James made us feel very special. The dining room was candlelit and the food superb. My husband and I are vegan and they have a delicious vegan menu. Always a pleasure to go there for dinner or drinks.