Dragon Peaks Mountain Resort

The accommodation was top and the view was beautiful Food was good especially the oxtail curry The only problem was the toilet was very difficult to flush and no one fix it despite me informing them The cabin need a heater The service at the pub and restaurant was very good and the staff was friendly

Booked a 3 bedroom Thatch Cottage with 3 en-suite bathrooms, a living room fireplace & a patio with a view of the lake (cottages 7/8/9). Or so I thought... On arrival was given a 3 bedroom Thatch Cottage with 1 bathroom (for 6), NO living room fireplace (or heater) & 1 small fan heater to share between 2 of the bedrooms! Oh & no lake view but a lovely view of the generator! Reception's explanation... the cottage/s I had booked were fully booked & only this cottage (6) was available. This of course was not explained in their actual booking confirmation communication or else I would have simply cancelled this booking. Reception went onto further explain that a possibility would have been to have me stay a night in each of the cottages I had actually requested, as there was a night available for each of them... Although this would have been MOST inconvenient to the family I was willing to forego that for the extra bathrooms. However, "this would upset the Housekeeping department as they were on skeleton staff as most were on leave"!!! I asked why in school holidays (peak season) were they on skeleton staff???? Apparently bookings were initially quiet but surprisingly picked up after promotions. Is this not the point of promotions?? So they would rather not risk the wrath of their Housekeeping dept & rather leave me with Cottage 6. Further to this the facilities are in a poorly maintained state. Swimming pool green with geese enjoying them instead. Volley ball net torn & hanging nearly on the ground. Watched someone slowly sink in their paddle boat as it had a hole in it. Jungle gym cordoned off & labelled as Out Of Order. PROS - Loved the Central Berg location, Daily Housekeeping & Scullery Service. CONS- In addition to the above paragraph related to Reservation/Reception dept, tripping stove & bath plumbing (tap would randomly stop filling), no cupboards in loft bedroom (chest of drawers), only 4 bar stools & a 4 seater lounge suit ( in a 6 sleeper cottage) Overall the resort had an air of a place that was once a wonderful family destination....many years ago!

The bed was caving in. The toilet keeps running. The shower keeps dripping the entire night. To turn the hot water off, you need to be a body builder. Fix the faucet. The TV worked for 3 hours and didn't work again for the rest of our stay. Please ask customers if they want a maid to come in as to not be intrusive of space. There are customers who prefer no interruptions to their stay! I am not being difficult, but these are simple quality of life improvements which must be rectified. Also, where we stayed we were not informed that we were not getting a veranda. The empty units next to us all had verandas. Please inform your customers of these little changes to their units as these make a big difference at the end of the day!