Avis : NS Royal Hotel

Réponse de l'établissement: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We regret that your room assignment did not meet your request and for the issues with the cable and remote control. Please know that we take your concerns seriously and will review our processes to prevent such occurrences in the future. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience on your next visit.

Réponse de l'établissement: Thank you for your wonderful review! We're delighted to hear that you enjoyed our convenient location, cleanliness, and friendly service. It was our pleasure to host you, and we look forward to welcoming you back soon! Safe travels!

Réponse de l'établissement: Dear Irene19,Thank you for your lovely review! 😊 We’re delighted you enjoyed your stay, the room, and our service. It was a pleasure having you, and we hope to welcome you back soon! 🥰Regards,April

Réponse de l'établissement: Thank you so much for your kind words! We’re glad you enjoyed your stay and truly appreciate your recommendation. We’ll be sure to share your compliments with Brown and our team. Hope to welcome you back again soon!Warm Regards,April

Réponse de l'établissement: Dear Dr Yasmine,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay didn’t meet expectations and appreciate you bringing these concerns to our attention.We understand how important a comfortable and quiet room is, and we’re sorry to hear about the challenges with the room layout, air conditioning, and noise levels. Your comments help us identify areas where we can improve, and we’re actively exploring solutions to enhance soundproofing and room comfort.We also appreciate your note about breakfast and have shared your feedback with our kitchen team to improve the quality of our offerings.On a positive note, we’re glad to hear our team made a good impression with their friendliness — we’ll be sure to share your kind words with them.We hope you’ll consider giving us another chance in the future so we can provide a much better experience.Warm Regards,April

Réponse de l'établissement: Dear Ma'am / Sir, Thank you for your kind words! We're delighted you enjoyed the clean room and breakfast. Your recommendation means a lot to us! ✨Regards,April

Réponse de l'établissement: Hi, Joshua, Thank you so much for choosing NS ROYAL HOTEL. We would love to welcome you back in your next visit.Regards,Lar

Réponse de l'établissement: Dear Dodoman, Thank you for sharing your feedback. We’re glad you enjoyed our breakfast and found the location convenient. We sincerely apologize for the issues with the linens and the noise, as this is not the standard we strive to provide. Your comments have been shared with our team to ensure improvements are made. We hope you’ll reconsider staying with us in the future so we can provide you with a better experience.Regards,April

Réponse de l'établissement: Hi Christine,Thank you for your feedback! We're glad to hear that you had a nice and comfortable stay with us. We understand that our location might not be ideal for everyone who needs to commute, and we appreciate you pointing that out. We hope to welcome you back in the future and provide you with another pleasant stay!Regards,April (Sales)

Réponse de l'établissement: Good Day Ma'am / Sir . Thank you for your positive review. We are committed to ensuring a relaxing and convenient stay for all our guests and will continue to do our best. Looking forward to see you in the future! Best Regards, April (FOS)

Réponse de l'établissement: Good Day Ar . Thank you for your positive review. We are committed to ensuring a relaxing and convenient stay for all our guests and will continue to do our best. Looking forward to see you in the future! Best Regards, April (FOS)

Réponse de l'établissement: Dear Taichi,Thank you for taking the time to share your experience with us. We're truly grateful for your kind words about our location, facilities, and hospitality. It's always encouraging to hear that guests consider us one of the better hotels in Cebu City within our price range.We sincerely apologize for the issue you encountered with the duvet quality. Your feedback is valuable, and we’ve shared it with our housekeeping team to ensure improvements are made.We’re honored to know that you would consider staying with us again. We look forward to welcoming you back and providing an even more comfortable experience next time.Warm regards,LAR

Réponse de l'établissement: Thank you for your kind words! We're glad you enjoyed your stay and appreciated our service, cleanliness, and breakfast. We hope to welcome you again soon!Warm Regards,April

Réponse de l'établissement: Good Day Ma'am Li-saaa . Thank you for your positive review. We are committed to ensuring a relaxing and convenient stay for all our guests and will continue to do our best. Looking forward to see you in the future!Best Regards,April (FOS)