Évaluations de Somerset Sudirman Jakarta

The view is great in a good location. I chose this hotel as it has rooms with washing machine and kitchen. I had some issues with the room but the staffs were very nice and apologetic.

Great hotel at the citycenter of Jakarta with a nice rooftop pool.

Seneng bgt nginep disini.. Pelayanan ramah, request kamar yg tinggi & view yg cantik, fasilitas lengkap, nyaman bgt pokonya..

Sudirman Somerset Jakarta Good rooms, avoid the breakfast - it's pretty terrible

What a nice hotel to stay in. I stayed here with my loved ones here for the birthday. Loving the view from the balcony. Thanks for the hospitality.

Dusty room, staff cannot speak fluent English. Cheap furniture, humid smell.

Quite a good location, good service, breakfast can be better

The pool & gym closed to soon (9pm) and the sauna not available

The attentiveness and politeness of the front desk staff could be better.

I have been returning to this hotel frequently. Not only the location that is near my office but i always have good experience staying there. The receptionist are friendly and room is clean. Thank you so much.

Do not go here!! Not at all 5 star, maybe 2 stars at most. Paying at least 1.600.000 rupiah or 100 euro is totally not worth it! Shame on this hotel!! What went wrong? Room Cons 1. The showerroom was too small 2. Multiple parts in the shower were poorly finished and fell apart when touching by hand 3. The laundry line was broken 4. Some floors near the bed were cracked and pointed upwards and were no longer smooth, walking on bare foot could cause cuts 5. Only one kimono for 2 persons 6. Pixel sharpness of tv 7. No lotions, no Combs, etc., only basic essentials. Pro 1. The view was very well. Using the pool and garden of Batavia appartments mainly as eye attraction, their own pool and the skyscrapers at the distance. 2. Decoration Pool, sauna, gym Cons 1. Closed sauna (multiple days) 2. Gym had a lot of running machines but beyond that not a lot of heavy equipment, but still enough to train all muscle groups No options for easily ordering foods or drinks near the pool. Pros Nice pool view Very hot small pool Food Wrong name plates per food item Very cold food that should have been hot (28 celcius where it should be around 60 degrees celcius.) See picture proof of my heater camera. Cheap expensive sugar drinks, no fresh orange juice Only 2 types of fruit available Drinking glasses had 3 different sizes but were not orderly fashioned Food Quality was lower then an avissa 3 star hotel. The vegetable mix was like an ocean of salt and all other recipes and preparation were made with the cheapest available products. A real shame to see and eat. Not one dish that was enjoyable. Staff Has still got to learn a lot. Compared to my stay in Okura Prestige in Bangkok these staff are lightyears away of how to interact and talk to customers. E.g. when checking out, dont speed up while there is nobody else around to check out.Also when the customer has complains do not give opportunities to let them be spoken out loud in the lobby. I did this with courtesy of lower voice, but another wont be this satisfied with the many problems in this 5 star hotel. This and also numerous other lazy attitude. Staff Not shocked at all of the numerous complaints, not even when showing proof. pictures were taken by the front desk girl of my pictures, but the problems not even checked out by themselves. It didn't feel as it was taken serious and probably the next customers will get the same errors. When i checked in there was a huge line to check in. There were two front desk open, while the third was closed. Instead of asking a person in front of me to be courted to their third check in, it was me that was guided instead, while the other people were waiting longer then me. Also the staff member that came to help me should have anticipated the situation already for time period and possible camera view of the length of the line, before these long queues started to exist. I checked in around 15:20. If it was up to me i would fire the head manager, do an entire room check up, fire or re-train all kitchen staff, replace food heaters that are broken or function badly and get at least a decent chef. Even a normal indo mom with no food education could cook better then this. The love for the food, service or customer is just not there. Even name plates for the food items were wrong in multiple spots. How much more can you be uncaring. Guards outside Perfect An other hotel named Kuretakeso kemang hotel in Jakarta has given me so far the best breakfast with sushi, but also best flavourable main dish. Still shocked of this to be a 5 star.

I could not understand why the environment was so noisy. I noticed Muslims have some religious ceremonies, but too loud that it was not possible to get a sleep even in the night.

perfect hotel see you next time Somerset sudirman!!

The room is Nice and Comfortable .