Somerset Sudirman Jakarta

The hotel is close to SCBD, but the overall surrounding environment is noisy. After checking in on the first night, I didn't want to be disturbed, so I chose the do not disturb light. However, in the afternoon, the hotel front desk and service staff kept ringing the doorbell to confirm whether I needed to clean the room (I was still in a meeting at the time btw). I am not sure whether this service function is effective in this hotel. The hotel itself is relatively new, but the quilt and pillow have a strong smell of disinfectant. When I woke up the next day, I asked about my clothes and they were all stained with this smell. My colleague and I live in the same hotel. His room type is very poor, but it has a washing machine. I got a superior room type, but there is no washing machine. I went to the front desk to ask if I could change to a room with a washing machine. The hotel asked me to pay extra to upgrade, otherwise I had to go to the self-service laundry room (btw, the washing machine in the self-service laundry room is really dirty, with many black spots, and no one cleans it). What I don't understand the most is that the colleagues who moved in later also encountered this problem. The hotel said that they could change rooms. This is differential treatment. Ascott's service is really speechless. I am still a platinum member. It is really a useless membership experience

Location is great, it’s near the city center. The hotel is new, so it’s clean and comfy. Will stay here again for next business trip