Krystle
29 octobre 2024
We will rate the low average of our stay at Azul de Panglao Bohol in terms of the hotel's service and some of the facility's issues. Firstly, we were assigned to the guest room next to the swimming pool and in front of the smoking area, where they placed a trash bin-ashtray. Ironically, the guest room description is non-smoking, but the smoking area is right in front of the room. The downside of these are the disturbance from guests hollering while enjoying their time in the swimming pool and the smokes from the smoking guests in front of our room. One night, a guest took a chair from our porch and sat smoking in front of our room. Secondly, for the service, we left for the beach on our third morning and asked them to make up the room or at least replace the towels and take out the garbage. We were back in the afternoon, approached by a lady with eyeglasses and a male staff. He said they hadn't cleaned the room because they got so busy. Then, the lady seconded they would have the cleaner clean the room soon. They never did. So, after a quarter of a day of waiting, I took the trash out of the room myself and asked for new trash bags.
Another thing we experienced was the consistent noise from the guests on our third night, which I reported to the night staff on duty at around 1:30 in the morning, and day noises on several occasions from kids and other guests and stomping feet sounds from the second floor. There were many ants in the bathroom and bugs in the room, which I find normal when you stay in the province. On a lighter note, we appreciated the free water station, the free sachets of coffee and cream in the common area, and the bananas on the counter. The wifi is fast, and the room smells good.
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