Reges, a Luxury Collection Resort & Spa, Cesme

服務一流，海景一流，餐廳一半，也不便宜。入住體驗是很好的

The hotel has a great design and the room was large and comfortable. The gym is also nice. But I’ve never experienced such bad service in a "five star" hotel. Here is what you can expect: - The staff is disinterested and cold, and the hotel is staffed by young, inexperienced employees. - the Italian beach restaurant is closed, although the Marriott app and hotel website still advertises it as open. The Azure bar is closed. The Safran restaurant is closed at night (also falsely advertised as open for Italian dining). You can eat only at the 'Oasis' pool bar and restaurant for lunch and dinner. - 20 minute wait for overpriced drinks in the one open Oasis restaurant, even when only 2 other people were in the entire restaurant - No one can be found behind the front desk. We arrived at 10pm and waited 15 minutes for the only employee to finish up with another angry guest. Usually the front desk was simply abandoned. - concierge was useless and unhelpful - no one approached us on the beach asking if we wanted anything. - housekeeping failed to replace glasses, coffee pods, coffee spoons and cups for multiple days. Finally someone brought replacements after we reached someone by phone. As a platinum bonvoy member, I have stayed in many Marriot Hotels. But I have to say this one did not live up to its brand and its hotel rating.

A superb boutique hotel at walking distance to Cesme city center and marina, and probably the best choice around, among all. It is very convenient when traveling with two children 3 and 6, with two swimming pools, one is heated up to 27 C, if it is a colder season and a small sandy beach with no waves most of the time. Relaxing in a beautifully designed architecture and landscape is enriching the taste you have at all times. More then satisfied with the taste and choices of food and the breakfast menu. Drinks in the pool side bar are some overpriced, like about 20 EUR for a beer, in Cesme standards. But there is a live duo some days and it may worth it. Service was some slow in previous days, but looks like it is also progressing now. Hotel also has a nice small spa with good service and a small kids club and playground, that we can have some private time without kids. Being a bonvoy member, they always upgrade us to a better room without us asking it and send us welcome gifts. It is very nice to feel that they care about the returning customers and now it is our only choice in Cesme, that we even postpone our visit if the hotel is not available for those days.