Avis : Shangri-La Changchun

Great stay but services listed such as changing foreign currency was not readily available as listed.

Cleanliness issue - rusted kettle and hair from previous guest! I chose this hotel as I want to have a hot bath in the tub but turns out I didn’t do that because I found the hair. Other than that, it’s alright. Services are alright. The bath and shower gel smell good. They also have body lotion provided.

good location， it is very convinent to reach to any tourist spots. Hotel service is excellent and professional，provide various assistants. The hotel facilities are well-maintained. It is recommended to stay on a higher floor.

Good food & hotel very clean

Being hotelier myself and wanted to rreat me well during my birthday with my wife we chose Shangri La based on their reputation and my previous experience with them and fron the first introduction at reception i ve been concerned First checkin .. room not ready " do you want to downgrade? To be able to get ur room. No conpensation nothing. I asked for quiet room and good view.. nothing have been respected. Receptionnist even interrupt the check in to answer to one guest who came in front of me No excuse like nothing happened. Room facilities are ok but old and marks on crack and misused are present Dusting must be not checked attentively for such a brand Again when u give room u dont expect to be such dusty Hotel room attendant did not cleaned corridor where cigarette butts can be noticed We report at reception twice but indeed not their priority Restaurant staff... No greeting! No hello nothing. One staff have been pleaseant the rest cold and overhelmed.. Food lot of frozen goods display at buffet during CNY week. Restaurant presentation faded, no service at table for drinks, messy with food all over the floor No water at breafast service cutlery not changed during service dirty.. Food display without care. During out check out we forgot something. Our fault Lost and found recovery took 15 minites to get back back our goods when we came back to pick up Staff at reception felt unsure how she will bring back No key, etc... I stayed on day and its enough Shanghai singapore kuala lumpur were my previous experience with that brand...this is far from the standard. An hotelier concerned.

Lovely hotel, lovely staff. Only little issue…. Checking in was a bit chaotic and stressful (don’t really know where the queue is, or where to wait). Thankfully Gloria helped me and was super friendly, really eased my stress.

The service was spectacular. The check-in ladies room, service, housekeeping, and the breakfast staff all were excellent. As well as the health club staff. The health club was nice to use because there were not many people, but the facilities are clearly older, but they were clean. I only gave four stars for cleanliness because there was a hair in the bathtub which could easily happen to anyone. Loved the mini bar and special Changchun welcome gift touch. Would be nice if bath salts or a bath bomb was provided. I ordered on *******.

The hotel is well maintained. Nice to stay.

Old hotel but it is still efficient and has a good reputation for being very good in terms of quality service.

Needs in-house training to serve international clients. We ordered a bottle of wine on each of the two nights we stayed there. The wine was good. One waitress didn’t know how to open a twist top; the other waiter didn’t know the ice bucket for the white wine, neither offered us any opportunity to taste the wine before pouring out. We didn’t mind. It just assured us that Changchun has not been spoilt by the international tourists,but Shangri-La is usually synonymous with high quality service elsewhere.

I had booked a superium room but they gave me a standard one. When i asked at reception they respond that all rooms are at the same size of 36 square meters.But the room wan not the same.

Enjoyed our stay. Suggestion to have a soft bed option for European English travelers. Hard beds can be a challenge

This was my first time stay at Shangri-La Changchun and I was not disappointed. I felt welcomed when checked in. Ella at the front desk is professional and friendly. She introduced about the room facility to us, made the check-in process smooth and gave us free upgrade (Thanks, Ella!). The room we stayed was clean with beautiful view. The facility was nice. The breakfast was delicious and there were so many varieties of great food to choose. The cleaning lady was friendly and had her job well done. The staff also helped us call taxi. The fitness club and pool are great. We had dinner on the 2nd floor. The food was wonderful and the waiter was very friendly. The location of the hotel is central and perfect as a base in the city. We had an early check-out and need to rush to the airport. The gentleman at the front desk made the checkout extremely brief and wasted no time in getting us a taxi. All in all, we had a very pleasant and lovely stay at Shangri-la. We highly recommend this hotel and would love to stay again when visiting Changchun.

Excellent services.