Premier Inn Rainham (Kent)

Fantastic staff in Reception and Restaurant next door. Very friendly and informative. Could not do enough for us. Very very clean. Fantastic value for money. Breakfast was freshly cooked to order. No complaints at all. This is the only place I would consider staying if we went up to visit the family again

Stayed here on business, as have done plenty of times. Nothing mentioned on check in but when went for breakfast at the pub next door which had been paid for (£10) was told it was continental only and nothing cooked available this week. Obviously not the ladies fault she was just left to tell everyone. They are very short staffed and have no Chef available to cook breakfast. Still happy to take the money and charge for it though at checkin at the hotel. (£10 for a yogurt and 2 slices of toast !!!) Very poor and next time down will look to book somewhere else.

I stayed here with family on the night Friday 7th March, paying £21.98 extra for two breakfasts on Saturday 8th March. When we arrived for breakfast we were told that the kitchen was out of order but we could get a refund from reception. So we walked down to Wetherspoons, had an excellent breakfast and when we checked out the manager promised to refund my credit card. I've chased twice since but still no refund.

Lovely Little hotel and very friendly staff. Abby on reception was extra helpful to my elderly mum and made her feel very welcome. Thankyou for the lovely stay and will be coming back. Hotel is near local restaurants and shops so great location for things to do.

The walls in the bedroom and bathroom were dirty. Bed was very comfy & the shower was good. Breakfast at the beefeater was a real let down. My continental one was fine, I enjoyed it. My husband opted for the fried breakfast and waited 45 minutes from ordering to getting it. The beans were cold, the eggs were hard and it was swimming in grease. It cost £10.99 and he couldn't eat it.

We, as a family, had a brilliant time here at Rainham. The team were fantastic and very attentive. The room was perfect for our needs for the weekend. All the team were a pleasure to meet, with Danielle standing out the most. We will definitely be returning when we need to stay in Rainham again.