Hôtels Hilton Garden Inn à Chengde

Stayed over for one night at the Hilton Garden Inn hotel at Chengde. The entrance to the hotel was congested with cars. The parking attendance in front of the hotel wasn't really helpful when my driver dropped us off to check in to the hotel. What he cares was just faster unload and removed the car form that area. He offered no help at all. I was not sure if the parking attendance was employed by the Hilton hotel. If yes then the service was really not up par with the Hilton standard for customer service standard. We carried one large luggages and few smaller bags. We have to carry it over few flights of stairs to get in to the hotel entrance. The sliding path to get into the hotel entrance was not located in front of the hotel entrance but was hidden at the side that was obscured or partially blocked by the parking car at the front. The reception lady was very friendly though. We were given high floor and she scanned my WeChat to easy contact with the hotel later. The hotel room was very spacious and beautiful but the room was stuffy. Only one tiny small window was able to open a little bit to let the outside air go in. The afternoon temperature was as high as 25 degrees Celcius and rather HOT inside the room. We cannot adjust the aircon in the room as it is central setting! Called to the reception to ask why the room air con can't be adjusted and it seems not working but was told it is central setting. Well, you paid a lots to stay at the hotel without proper ventilation but to rely on the outside air to go in the tiny window. Despite the hotel facility was complete but we still cannot really enjoy and sleep comfortably as we felt HOT. The hotel separates the bathroom from toilet. The washing basin was outside of the bathroom. The breakfast was good with lots of variety. After checking out, I realised I might have left my traveller adaptor in the room. Immediately Isent a text to the hotel via WeChat but to my disappointment, it took two days for them to reply my message asking me to self contact the front desk counter to ask yourself?! What kind of service of that??? Asking hotel guest to add them on WeChat but still asking us to self call the front desk? Not all tourists will have local Sim card to make phone call. That is really a disappointment. They should have offered a better service by checking with the front desk counter and then get back to us via WeChat. This Hilton is definitely still a long way to go to achieve better rating. The hotel is closed to q night market that offers lots of street foods. There was one food stall that offer very palatable Chu Cheong fun. The experience was not pleasant for my one night stay.

這次入住承德高新區希爾頓花園酒店的體驗真的超出預期，必須好好誇一誇！ 首先説早餐，種類豐富得讓人驚喜，中西式都有，熱菜新鮮熱乎，口感在線，連小甜品和水果都透着用心，每天早上吃着這麼舒服的早餐，感覺一天的遊玩都有了滿滿活力。 酒店的環境和設施更是沒話説，一看就是新裝修沒多久，處處透着乾淨整潔，房間裏的佈置簡約又温馨，床品舒服得讓人不想起，公共區域也打理得井井有條，住起來特別舒心。 地理位置也很加分，離承德的各個景點都挺近的，不管是去避暑山莊還是外八廟，出行都很方便，節省了不少路上的時間。最讓我驚喜的是酒店剛安裝好了充電樁，對於我們這種開新能源車出行的人來説太實用了，再也不用擔心續航問題，這點必須給個大大的贊！ 最後一定要誇誇店裡的愛琳，服務真的特別好，從入住到離店都特別貼心周到，有問必答，還會主動幫忙解決各種小問題，態度熱情又專業，讓人感覺特別温暖，因為她的存在，這次入住體驗又加分不少。 總之，這家酒店無論是硬件設施還是服務都沒得挑，下次來承德肯定還選這裏，強烈推薦給大家！