Avis : Citadines South Chengdu

Le service à la réception était très bon, les objets perdus ont été contactés rapidement et la chambre a été traitée rapidement.

Nous avons passé six nuits inoubliables dans cet hôtel à Chengdu. L'établissement et le personnel étaient géniaux. Nous avions prévu d'y rester cinq nuits, mais nous avons dû y rester une nuit de plus. Ce que nous avons préféré dans cet hôtel, ce sont toutes les chambres non-fumeurs. Les réceptionnistes Betty et Celia ont été d'une grande aide, ont facilité notre séjour et leurs sourires ont illuminé toute la réception. Le gardien nous a fait sentir en sécurité, comme à la maison.

Hotel is clean and comfortable. Location is also good with lots of shops and amenities around. Trips to town center is also decent at around 30 minutes via taxi. However, drivers may not know how to access the driveway. Staff are also friendly and polite, willing to help with requests. A nice touch was a delivery of a small bag of drip coffee delivered to my room on the 3rd day of stay. Overall a recommended hotel in Chengdu. Will rebook when I revisit.

Great apartment with spacious living hall/kitchen and 2 bedroom. Clean and peaceful. Lots of convenient stores ,cafes,small restaurants around. Check in and out is hassle free. Though it's a little far from central, still glad to have selected this apartment for a few nights stay

Excellent service at the reception counter.  Cynthia, Betty and a male service staff were particularly helpful in helping with all sorts of bookings such as museum, shows, and taxi. Including directions and all sorts of touristy questions. Even the Manager was helpful and friendly. The only point to raise here is - why was I charged again during checked in when I've paid through Trip.com?  Upon raising this issue, the Manager personally attended and subsequently reversed the charges.  When I checked in again after a short local trip out of Chengdu, similar situation occurred, this time is for only 2 days so i paid without raising the issue with the Manager. Could you please liaise with Citadines to ensure that customers are not being doubly charged? This sort of double payment did not happen at the Zealandia Service Apartment at Changsha.  The checked in was very smooth n not much paper works were involved. No deposits were required at the Zealandia too.   I have not been able to check if i need to claim refund yet as the visa statement has not reflected all my transactions.

Good location, near to city and next to subway 100m walk. Very friendly and helpful staff. I got upgraded to a unit with living room, kitchen and washing machine! Spacious and nice vathroom. Very comfortable bed. I wished I had stayed longer. Definitely will return.

The place was kept clean and services were very good. It is also easily accessible through metro and there is a variety of food around the area. The staff was very helpful and friendly and helped us a lot, especially frontline staff Cynthia Bai who helped us with our packages bought through taobao and we have difficulties retrieving.

very awesome service staff. Room is clean and free of odors. Amenities and towels are replenish everyday. Free coffee for residents. Location good with cafes and minimart nearby. Nearby also to train station.

Good location. Breakfast is not bad.

Came to Chengdu for a couple of days and staying at this hotel was a great decision! The area is very nice and it's convenient to go around the city by taking subway or a cab. The room was spacious and has good layout and it also has all the facilities to make your stay comfortable! And last but not least - friendly and helpful staff! Would love to come back to that place again!☺️

Exceptional customer service

Good !

設施：整體設施完善，還是服務公寓還得雅思閣， 環境：早餐廳很不錯，在25樓，落地窗可以看到天府三街的景色。 服務：昨天生日來着，然後是雅詩閣的鉑金會員，問了前台鉑金會員的會員福利中顯示的專屬入住禮是啥？對方表示不清楚，但是破格幫我跨房型升級了套房。 離店的時候，送了小熊貓。 整體感受良好。

服務非常棒，貼心，熱情周到！同事強烈推薦的酒店，果然很不錯。早餐也很好！回到家想起衣服遺留在衣櫃，前台很快幫忙找到並交付快遞！太讚了！