Louis Castle Sycamore Hotel

We went for a relaxing 2 nights during the CNY Festival 28th & 29th and there is supposed to be 3 restaurants, however when I tried to reserve a table at the English restaurant they advised it is not open due to the China Holiday. There was then the option of the Hot Pot Restaurant or Chinese and I booked the Chinese Restaurant and they also acknowledged this when we arrived. We wanted to have an afternoon coffee and enjoy the atmosphere of the nice interior of this hotel, we had to wait about 10 min or more for a staff member to arrive and then the only snack we could order with coffee was a small macaroon, which I hate. We then had to walk 20 minutes to a Starbucks. The hotel is situated on a very busy main road and about the only views you get from your room is the road and apartments across the street. The internet states that they have an Executive lounge and upon arrival they advised that they do not have such a thing (Verry misleading and disappointing) We booked a suite and it was nicely furnished and large, also very quiet from outside noises, but that could be because they had no guests??. We turned off the bedroom Air conditioning to stop the noice, however it was still noisy from the other room. The Toilet that was near the entrance of living room had a very bad smell and it did also go into the living room, luckily the toilet near the bedroom did not smell. We went for dinner and asked the staff where is the Chinese restaurant and they showed us the domes outside that is designed for HotPot, there was not much to choose from on the menue and it was also very average and I could not charge it to our room as they said it was seperate from the restaurant. Breakfast was very, very limited and what I would expect in maybe a 3.5 - 4 star hotel in China and certainly not even close to the level go Guangzhou 4 & 5 star hotels. You had to specifically ask for cold milk to put on the small selection of cereal that they offered, the only coffee is a little coffee machine that just makes black coffee and no plate for your coffee cup. During breakfast my wife who is Chinese was speaking to the only service staff there was in the breakfast room and she told us the Chinese restaurant was in another building further from the HotPot section. We cancelled our second night stay and went to see the in-laws the next day which was not part of my plan. Very Disappointing and just another case of build a beautiful hotel, don't maintain the outside of the building at all and don't offer the facilities and service to match what the hotel aesthetically portrays. I absolutely would not suggest staying at this hotel

Beautiful hotel!! We arrived in the midnight and our driver had trouble finding the entrance. We checked out early in the morning and the staff kindly prepared our breakfast in advance. I would like to stay again in this design hotel next time I visit Chengdu.

最近入住路易城堡青銅酒店，體驗超棒，必須好評🎉🎉🎉 一進酒店，歐式城堡風格的建築直接把我美到了，滿滿的奢華貴族感。前台工作人員熱情又專業，辦理入住迅速，還耐心介紹了酒店設施和周邊好玩的地方。 房間更是給了我大大的驚喜。裝修精緻典雅，細節滿滿，床品柔軟舒適，躺上去就不想起來。而且房間非常乾淨，各種設施一應俱全，智能設備用起來很方便。酒店的餐飲也可圈可點。早餐種類豐富，中西式美食都有，味道超讚。餐廳環境優雅，服務人員隨叫隨到，用餐體驗極佳。 酒店位置也很便利，周邊交通方便，去景點和商場都很近。 這次入住路易城堡青銅酒店，無論是環境、服務還是設施都無可挑剔，強烈推薦給大家，以後還會再！！！🎉🎉🎉

昨天入住的路易城堡青銅酒店，感覺真的非常不錯！從進入大堂迎面就是一衹粉色的貴賓犬，樣子特別奇特，再到辦理入住時，前台小姐姐Amy🌙詳細熱情的和我講了酒店的早餐時間，wify密碼，以及房間minibar裏的小吃和軟飲都是免費的，這次給我們安排的是一樓的豪華大床房，還帶了一個小的陽台，這個天氣夜晚的成都，太適合在陽台和好友酌上幾杯了！床墊就更不用説了，軟乎乎的，家裡的床瞬間不香了。花灑也用的是熱帶雨林頂噴，熱水從頭淋到腳，真的太舒服了！一樓還有自助洗衣機和健身房，配套設施相當齊全。房間整體是黑白色系，適合喜歡拍照的美女們，特別出片，配上窗外的城堡，沒人曉得這是成都還是歐洲，話不多説，來住就完事！🌙🌙🌙

入住成都路易城堡青銅酒店，真的被驚艷到了！從進門那一刻起，就像闖進了某座低調又優雅的歐洲老城堡。外觀是復古歐式風格，大堂裏每一處細節都透着精緻的復古感，隨便找個角落拍照都超有氛圍，根本不用濾鏡～🍟 房間也超級舒服！床品軟軟的，躺下去就不想起來，一覺睡到自然醒。最愛窗邊那個小沙發，早晨陽光灑進來，窩在那兒喝杯咖啡，簡直不要太愜意。而且衞生做得特別細緻，連浴室的邊邊角角都乾乾淨淨，強迫症表示很滿意！🍟 服務真的沒話説，前台小姐姐超貼心，辦入住的時候主動推薦附近好玩的地方，還幫忙換了光線更好的房間。晚上想要多加一個枕頭，打電話沒多久就送來了，響應超快！🌈 地理位置也很方便，走路十分鐘就能到地鐵，去哪都容易，春熙路、寬窄巷子隨便逛～下次來成都絕對還會住這兒，強烈安利給喜歡浪漫又注重體驗的你！🌈

這次帶家人入住路易城堡青桐酒店，體驗感非常好！從踏入大堂的瞬間，孩子就被4米高的穹頂壁畫和水晶吊燈震撼，而酒店的服務更是讓人如沐春風，Amy管家🌙不僅貼心遞上冰的歡迎茶水，還主動幫忙提行李，看到我們帶了小朋友，更是送了小童洗漱用品到房間，配備卡通牙刷和可愛棉拖。 我們預訂的雙床房擁有2張超大床鋪，一家三口睡的毫無壓力，搭配金可兒乳膠床墊，真的讓人讚不絕口。智能系統小度讓帶娃變得輕鬆：一句“小度小度”就能控制窗簾和燈光，避免了摸黑找開關的尷尬。乾濕分離的衞浴和熱帶雨林花灑，更是讓成年人的放鬆需求也得到滿足。 Minibar裏的星巴克咖啡、氣泡水和網紅零食都是免費吃的。一樓更是配了洗衣機➕烘乾機，真的很方便！因為第二天我們很早就要出發，退房時，管家還貼心準備了打包好的早餐，連孩子都依依不捨地説：“這是我住過最像童話的家！” 從服務到設施，路易城堡青桐酒店用近乎完美的體驗詮釋了什麼叫“賓至如歸”。下次來成都，這裏依然會是我們的首選！🌙🌙🌙