Louis Castle Sycamore Hotel

We went for a relaxing 2 nights during the CNY Festival 28th & 29th and there is supposed to be 3 restaurants, however when I tried to reserve a table at the English restaurant they advised it is not open due to the China Holiday. There was then the option of the Hot Pot Restaurant or Chinese and I booked the Chinese Restaurant and they also acknowledged this when we arrived. We wanted to have an afternoon coffee and enjoy the atmosphere of the nice interior of this hotel, we had to wait about 10 min or more for a staff member to arrive and then the only snack we could order with coffee was a small macaroon, which I hate. We then had to walk 20 minutes to a Starbucks. The hotel is situated on a very busy main road and about the only views you get from your room is the road and apartments across the street. The internet states that they have an Executive lounge and upon arrival they advised that they do not have such a thing (Verry misleading and disappointing) We booked a suite and it was nicely furnished and large, also very quiet from outside noises, but that could be because they had no guests??. We turned off the bedroom Air conditioning to stop the noice, however it was still noisy from the other room. The Toilet that was near the entrance of living room had a very bad smell and it did also go into the living room, luckily the toilet near the bedroom did not smell. We went for dinner and asked the staff where is the Chinese restaurant and they showed us the domes outside that is designed for HotPot, there was not much to choose from on the menue and it was also very average and I could not charge it to our room as they said it was seperate from the restaurant. Breakfast was very, very limited and what I would expect in maybe a 3.5 - 4 star hotel in China and certainly not even close to the level go Guangzhou 4 & 5 star hotels. You had to specifically ask for cold milk to put on the small selection of cereal that they offered, the only coffee is a little coffee machine that just makes black coffee and no plate for your coffee cup. During breakfast my wife who is Chinese was speaking to the only service staff there was in the breakfast room and she told us the Chinese restaurant was in another building further from the HotPot section. We cancelled our second night stay and went to see the in-laws the next day which was not part of my plan. Very Disappointing and just another case of build a beautiful hotel, don't maintain the outside of the building at all and don't offer the facilities and service to match what the hotel aesthetically portrays. I absolutely would not suggest staying at this hotel

路易城堡酒店也太懂年輕人了吧！從進門就被歐式城堡風狠狠拿捏！大堂的裝修超好看，隨手拍都能出九宮格大片，朋友圈點贊直接刷屏！🍟🍟房間更是驚喜感拉滿！金可兒床品軟fufu的，躺在上面像陷進雲朵裏～智能設備超齊全，小度語音就能控制燈光窗簾，懶人狂喜！還有迷你吧免費飲料、小零食全是我愛的網紅款！房間還是落地飄窗，氛圍感直接拉滿，泡個澡超治癒！🐷🐷 早餐種類豐富到選擇困難！中西式都有，現做的牛肉麪碼子十足，一口幸福感爆棚！服務更是沒得説，從前台小岑和小榮到客房保潔都超熱情貼心，還幫忙寄存行李、推薦周邊好玩的地方～下次來還住這兒，直接鎖死！牆裂推薦給所有寶子們！！

路易城堡的入住體驗遠超預期！作為二十多歲的年**客，這裏既滿足了對輕奢的追求，又兼顧了性價比。城堡外觀像童話場景，拍照出片率100%，大堂的fifi和藝術擺件和旋轉樓梯瞬間拉滿儀式感。 房間設計復古品味但也十分智能，配備小度，開燈關燈都不用自己動手，房間風格很對年輕人胃口，床品親膚柔軟，隔音效果優秀，一覺睡到自然醒。前台小姐姐熱情推薦了大堂酒吧，飲品可口。早餐廳的早餐也非常不錯，小面值得推薦。 因為參加是來參加朋友婚禮的，所以對酒店本來沒什麼要求，沒想到給足了驚喜，讓我整個旅途都非常愉快，而且行李寄存服務也非常貼心，適合我這種“懶癌患者”。下次旅行絕對二刷，強烈推薦給同齡朋友！ 🍟🍟🍟🍟🍟🍟