SANYELI HOTEL(Chengdu Chunxi Taikoo Li )

Very good service. Although the room aircon is not that cold, but staff help to find out the solution for us. Walking distance to chunxi street, IFS and taikooli.

On the first night of staying at the hotel, after we got the room card, we immediately uncovered the sign "No need to clean, do not disturb" next to the room number. The next morning, the cleaning lady knocked on the door and asked if the room needed cleaning? Then at noon, the cleaning lady knocked on the door AGAIN to ask. We also told the cleaning lady that we didn't need to clean, and told them that we would tell them if we needed it, and the cleaning lady also expressed understanding. Before leaving in the afternoon, we went to the front desk to explain the matter to the two hotel staff members, and explained again that our room did not need to be cleaned and did not disturb. The two hotel staff members expressed understanding and apology, saying that they would communicate with the cleaning lady. We also said that it was no big deal and did not blame the cleaning lady. On the third night, when we returned to the hotel at around 1 a.m., the front desk young lady on night shift stopped us and said that there was a small gift for us to express the inconvenience caused to us by the cleaning lady's disturbance that day. We also understood it very well, did not blame her, and did not accept the gift. After all, there was no big problem, we thought we could communicate well. It was not until I returned to the room that I was dumbfounded. The cleaning lady actually entered our room to clean without our consent! The sign on the door said "No cleaning, do not disturb"! Both signs were still hanging, why did they enter the room without permission? ! If the guests are still staying in your hotel, who is responsible for the lost items in the room? I am speechless! You guys sent a small gift to apologize, but your cleaning lady entered the room without permission, which is very unprofessional and disrespectful to the privacy of the guests. This unprofessional and disrespectful behavior of the guests really disgusts me and makes me angry!!! 入住酒店的第一晚，我们拿到房卡后，立即揭开了房号旁边亮着的“无需打扫，请勿打扰”的标志。第二天早上，保洁阿姨敲门问房间是否需要打扫？然后中午，保洁阿姨又来敲门询问。我们也告诉保洁阿姨我们不需要打扫，告诉他们如果我们需要什么会告知她们，保洁阿姨也表示理解。到了下午离开前，我们到前台向两位酒店工作人员说明了此事，再次解释我们的房间不需要打扫，不打扰。两位酒店工作人员表示理解和歉意，表示会和保洁阿姨沟通。我们也表示没什么大不了的，不怪保洁阿姨。第三天晚上，凌晨1点左右我们回到酒店时，值夜班的前台年轻小姐姐拦住我们，说有小礼物送给我们，以表达当天保洁阿姨的打扰给我们带来的不便。我们也很理解，没有责怪她，也没有收下礼物，毕竟也没什么大问题，我们以为好好沟通了就没问题。直到我回到房间才傻眼，保洁阿姨居然未经我们同意就进入我们房间打扫卫生！房号旁边还在亮着的“无需打扫，请勿打扰”的标志！两个标志都还亮着，他们为什么擅自进入房间？！请问如果客人还住在你们酒店，房间内物品遗失谁负责？我无语了！你们送了小礼物道歉，但你们的保洁阿姨却擅自进入房间，非常不专业，不尊重客人的隐私，这种不专业、不尊重客人的操作，真的让我又恨又气！！！