Atour Light (Chengdu Taikoo Li, Chunxi Road Metro Station)

A total nightmare! Reached the hotel from Chongqing and was told we couldn't check in as the occupants were members and extended their check out time till 6pm. Service staff's explanation and attitude were terrible. Kept telling us they had no control over the late check out. When asked why they failed to contact to inform us that both rooms were not ready till after 6pm. Reply was that they had no means to contact me. Strangely, they were able to text me before my stay via Trip. After much questioning from us, their solution was to give us a temporary room. However, when we went back to the hotel after shopping around the area, we were shocked to find our rooms locked. They left all our luggage inside the room and locked us out of it. When our rooms were ready, the staff asked for our passports again. They needed 3 staff to process and it took them a good 15 minutes. The whole time, there was no apology on their part. It was a merely 'I don't know' response which made us even more frustrated and annoyed. Our check in time was delayed by hours and we still had to wait when we returned to the hotel after dinner. We were shocked at the condition of one of the rooms. Sink was clogged, lights kept flickering, bathroom door can't be locked. (Trip doesn't allow videos to be uploaded, unfortunately) Was a very unpleasant stay. Location is good but I'm sure there are better ones. Book at your own risk.

隔音太差，體驗不好

永久拉黑不會再來，這麼高的價格服務態度衞生環境各方面這麼差真的很差去其他好點的酒店不好嗎